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Level 1

12 points

My Apple Tv says it is not connected to the internet, but in the system screen, in the ethrmrt says it is connected. Have restarted, unplugged etc. No results

Have tried everything. Could it be a damaged Apple TV?

Apple TV HD, tvOS 15

Posted on Oct 21, 2021 9:21 AM

Top-ranking reply

Level 10

143,754 points

Posted on Oct 21, 2021 11:08 AM

1. Unplug your modem from its power source and Restart Modem.

2. Unplug your router from its power source and Restart router.

3. Unplug Apple TV from Power for 2-3 minutes – re-plug in and retest.

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