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YashDS63 Author

Level 1

4 points

Case No 101524558243

Hi, I had given my phone to Maple Service Centre in Khar as it was in warranty. When I got informed after almost two weeks of Digonisis, they informed it was tampered. Why would I give my phone to anyone else if my phone is under warranty?. If the company does not want to fix my phone, it does not make any sense to provide a warranty. If the service centre says the phone was tampered, how do I as a member prove otherwise. Feels helpless for the first time being a customer of apple as no one wants to listen and just want to pass the buck to each other. And no mechanism to raise a complaint !!! Appalling service as after having apple products for more than 6-7 years this is how I get treated

iPhone 11, iOS 15

Posted on Oct 22, 2021 3:09 AM

Top-ranking reply

LD150

Level 10

91,311 points

Posted on Oct 22, 2021 3:20 AM

If the repair centre is an Apple authorised one then you can reach out to Apple Support directly. Depending on your region, you may be able to reach them here: contact Apple Support

Ask the centre for a written report if you do not already have one.

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Case No 101524558243

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