All Apps and Contacts did not transfer

Old iPhone XR did not transfer contacts, apps etc to new IPhone 13.

service is off on old IPhone and I’m lost!

help !!

iPhone 13, iOS 15

Posted on Oct 22, 2021 5:40 AM

Reply
3 replies

Oct 23, 2021 7:50 AM in response to kathynSTL

Hi kathrynSTL,


It seems you're having trouble with transferring content to your new iPhone and we can help.


Are there any accounts from your old iPhone that you haven't added to your new iPhone?


Try checking in Settings > Contacts > Default Account, where were contacts set to save and what do you see?


If you see your iCloud account, make sure you're signed in with the same iCloud account on your new device, and you can sync contacts from there.

Use other contact accounts on iPhone

Manage and delete contacts on your iPhone, iPad, or iPod touch


Let us know if that helps.


Thanks for using the Apple Support Communities.

Oct 23, 2021 3:12 PM in response to mario49

Thank you for that direction ! I followed your instructions and I see I have contacts that were on my former employer network (NatPlan). I no longer have access to that network or email . Is there a way to still get my contacts transferred back to the new phone ?

Also all of the apps currently on my old phone did not transfer over. Is there an additional process for me to follow to obtain those ?

Thanks in advance!

kathy

Oct 26, 2021 11:15 AM in response to kathynSTL

Hi kathynSTL,


Thanks for checking that.


The best way to save these contacts is to save them to your Files app and then import them to iCloud.


You can tap each contact, then choose Share Contact, and Save to Files.


If you save them to iCloud Drive, you can then open Files on your new iPhone and import each contact.


Thanks for using the Apple Support Communities.

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All Apps and Contacts did not transfer

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