You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I just upgraded to Catalina and I'm trying to sync or add music to my iPhone 12. I have had this phone for several months. Finder will not proceed unless I set this phone up as new or backup from an old back up from 2017. How can I sync or drag music to my phone without wiping it or deleting any data? Will setting it as new erase any data? Thanks for any help.
iMac 27″, macOS 10.15
Is the iPhone Backup from 2017 needed and being kept for some special reason ??
If not - Locate backups of your iPhone, iPad, and iPod touch and move to Trash and empty Trash.
Now try the sync of iPhone 12 and see if the issue is not presented.
Is the iPhone Backup from 2017 needed and being kept for some special reason ??
If not - Locate backups of your iPhone, iPad, and iPod touch and move to Trash and empty Trash.
Now try the sync of iPhone 12 and see if the issue is not presented.
Finder is asking to set up iPhone from new or backup
