In store app not working and Face ID not working

Hello,

When you have Face ID on for media and purchases it will not ask for the password when Face ID fails. You can turn that off to enter your password for purchases. Alternatively you can reset Face ID or set an alternate appearance to see if Face ID can be used after.

Require a password for App Store and iTunes purchases - Apple Support

“Require a password on your iPhone, iPad, or iPod touch

1. Open the Settings app.
2. Tap your name.
3. Tap Media & Purchases.
4. Tap Password Settings, then choose the setting that you want.

If you don't see Password Settings, you have turned on Face ID or Touch ID for App Store and iTunes Purchases. To change this, go back to Settings, tap "Face ID & Passcode" or "Touch ID & Passcode", then turn off Face ID or Touch ID next to iTunes & App Store.”

If Face ID isn't working on your iPhone or iPad Pro - Apple Support

I hope this helps.

Ricostory52 Said:

"In store app not working and Face ID not working"

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Q1. "When I try purchase something on a app it doesn’t work"

A1. For Financial Assistance, Contact Apple Store Support:

You need to contact Apple Support Directly. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix.

Apple Contact Info:

• Contact Us - Choose Locations
• Proceed from there, as necessary

Why the Wait:

Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

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Q2."my Face ID doesn’t work either"

A2. For Troubleshooting Tips, Visit these Links:

• If Face ID isn't Working on your iPhone or iPad Pro - Apple Support
• If you can’t Turn on or Sign in to iMessage or FaceTime - Apple Support
• If you can't Make a FaceTime Call on your iPhone, iPad, or iPod touch - Apple Support
• If an Alert Says Face ID has been Disabled on your iPhone or iPad Pro - Apple Support
• If you Experience an Error when Trying to Activate iMessage or FaceTime - Apple Support