iphone 12 pro frozen

Question

Level 1

4 points

iphone 12 pro frozen

Cannot access apps and my phone won't turn off to reset. Screen operations are normal but when I tap on an app there is no response. I have tried various methods to turn it off but none work. I also notice that a few apps are upgrading but this appears to be frozen as this function is not progressing.

iPhone 12 Pro

Posted on Oct 23, 2021 3:34 PM

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Answer 1

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Axel Foley

Level 10

148,800 points

Oct 23, 2021 4:17 PM in response to Steveamos

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

Axel F.

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