When I go to the App Store and I want to update an app it says to sign I put the password and it says it’s incorrect even if I reset the password also when it tells me to put my phone number and the verification code again and if I put them again it says verification failed an unknown error occurred. Can you help me?
After resetting the password, have you tried signing out of the App Store/iTunes, restarting the device, and then signing back in?
What to do after you change your Apple ID or password - Apple Support.
For the verification, do you have access to another WiFi network where you can try?
After resetting the password, have you tried signing out of the App Store/iTunes, restarting the device, and then signing back in?
What to do after you change your Apple ID or password - Apple Support.
For the verification, do you have access to another WiFi network where you can try?
Was this app purchased with a different Apple ID? if so, it will need that ID to update it. Check if it's in your purchase history.
Click on the link to 'See your purchase history in the App Store or iTunes Store' [mobile device, computer, or web] --> hhttp://support.apple.com/HT204088
If you still have problems:
Contact Apple. Click here --> https://support.apple.com/choose-country-region Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service --> "See a list of Apple phone numbers around the world."
Click here --> https://support.apple.com/HT201232
I do that and when I put the password in the App Store it still won’t work even when I reset the password pls help me
