My phone is unable to update software
My phone refuses to update the software ,but um connected to wifi,what could be the problem??
iPhone 7 Plus, iOS 14
Question marked as
Best reply
Being connected to a Wifi Network, doesn't necessarily mean that you have Internet access.
To perform an update procedure wirelessly, you need to connect your device to a reliable and fast Wifi Network with internet access (no cellular data, unless you use a 5G network, no personal hotspot on your device, no VPN connections, no low power mode are admitted). AND I suggest that you keep the device plugged into power during the whole update process.
If you don't have a wifi network with Internet access, "borrow" one from your friends/neighbors, or ask for help at an Apple Store or Authorized Service Provider or Authorized Reseller.
Do not forget to create a full backup of your device, before any updates.
Regards
Giulio