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My phone is unable to update software

My phone refuses to update the software ,but um connected to wifi,what could be the problem??

iPhone 7 Plus, iOS 14

Posted on Oct 24, 2021 3:04 AM

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Question marked as Top-ranking reply

Posted on Oct 24, 2021 3:13 AM

Being connected to a Wifi Network, doesn't necessarily mean that you have Internet access.

To perform an update procedure wirelessly, you need to connect your device to a reliable and fast Wifi Network with internet access (no cellular data, unless you use a 5G network, no personal hotspot on your device, no VPN connections, no low power mode are admitted). AND I suggest that you keep the device plugged into power during the whole update process.

If you don't have a wifi network with Internet access, "borrow" one from your friends/neighbors, or ask for help at an Apple Store or Authorized Service Provider or Authorized Reseller.

Do not forget to create a full backup of your device, before any updates.

Regards

Giulio

1 reply
Question marked as Top-ranking reply

Oct 24, 2021 3:13 AM in response to ofentse144

Being connected to a Wifi Network, doesn't necessarily mean that you have Internet access.

To perform an update procedure wirelessly, you need to connect your device to a reliable and fast Wifi Network with internet access (no cellular data, unless you use a 5G network, no personal hotspot on your device, no VPN connections, no low power mode are admitted). AND I suggest that you keep the device plugged into power during the whole update process.

If you don't have a wifi network with Internet access, "borrow" one from your friends/neighbors, or ask for help at an Apple Store or Authorized Service Provider or Authorized Reseller.

Do not forget to create a full backup of your device, before any updates.

Regards

Giulio

My phone is unable to update software

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