Is there any way to update my order colour while it’s still processing?

wing228 wrote:

I didn’t realize that once you selected an item in the mobile application you could not change the colour anymore. I intended to order the silver MacBook Pro, but ended up ordering space gray. If I cancel and re-order, it will delay my order by 20 days.

Is it possible for me to contact someone to change the colour? I tried using their contact method through the application but it said to try again tomorrow.

I don’t think it’s very good UX to have the colour selection outside the device configuration.

If it is still processing yes— See "Edit Your Order" after the jump

https://www.apple.com/shop/help/viewing_changing_orders

Order status:

https://secure.store.apple.com/shop/order/list

Cancelling the order and reordering will definitely push out the delivery date.

you can submit your Apple Feedback http://www.apple.com/feedback concerning your UX.

wing228 wrote:

Thanks for the response!

I checked the page listed, but it doesn’t seem to give an option to change the colour. Do you know what steps I would need to take? Or do I need to wait until I can contact an Apple specialist?

Well if you do not see in your order or the UI to make the change—

then yes I would Call Customer Support (800) MY–APPLE (800–692–7753)

This may help you:

Viewing & Changing Orders - Shopping Help - Apple