Unable to restore/update iPad - need advice!
Hello All,
This morning when I went to wake up my iPad there was an Apple logo on the screen, even though I hadn't shut it down the night before or rebooted it. I have not been able to start it up since. It displays the Apple logo and sometimes the "red screen of death."
I managed to get the restore screen to appear and connected it to iTunes on my Mac, but am unable to proceed with either an update or a restore: iTunes tells me it is extracting the software and then preparing the iPad, but each time it ends with an error message, such as "The iPad could not be updated. An unknown error occurred (4013). "
Is there anything else I can try?
I would be grateful for any tips or advice.
Thanks
iPad mini 4 Wi-Fi