Can't receive verification code

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Can't receive verification code

I'm trying to set up my new iphone, but am having trouble receiving verification codes on the phone. I couldn't send a text message because it didn't have my phone number associated with the Apple ID. When I go to enter this via settings, it asks for the 6-digit verification code that should have been sent to my phone. It never comes. Even if I request a phone call for the code instead, that never comes either. For this support forum, I signed on via the computer, and I WAS able to receive the verification code that time. On the phone, however, it just locks up after a few tries and says, "You have sent too many codes for your account. Try again later."

Going to Security & Privacy and getting the code manually doesn't work either, because to get back to the page where I need to enter it, it overwrites the code that I just retrieved. Any suggestions, or does this sound like a question for the phone network provider?

iPhone SE, iOS 14

Posted on Oct 25, 2021 11:01 AM

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Limnos

Level 10

411,427 points

Oct 25, 2021 11:13 AM in response to bk_stuart

To see how to 'Get a verification code and sign in with two-factor authentication', click here --> https://support.apple.com/HT204974

- Use a Trusted Device: Mac, iPhone, iPad, Watch. Code is either generated automatically or manually using Settings on the Trusted Device.

- Text or phone call to a trusted telephone number (also landlines).

- Get a code from an Account Recovery Contact --> https://support.apple.com/HT212513

- Instructions at the end about what to do if you cannot get a code and need to use account recovery.

If you lack a way to view a verification code but can still log into your Apple Account, you can add a way. "You can manage your trusted phone numbers, trusted devices, and other account information from your Apple ID account page." --> https://appleid.apple.com/

From: https://support.apple.com/HT204915

If you have no available trusted devices or numbers, and cannot sign into your account (such as when you have a forgotten password) to add a way to get a verification code, read:

How to use account recovery when you can’t reset your Apple ID password - https://support.apple.com/HT204921

"The fastest and easiest way to reset your password is from an Apple device. Before you start the account recovery waiting period, try to reset your forgotten password on a trusted device. Or borrow a friend or family member’s iPhone, iPad, or iPod touch and use the Find My iPhone app to reset your password. You can even visit an Apple Store and ask to use a device on site."

Contact Apple for help with Apple ID account security - https://support.apple.com/HT204169 "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues."

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Can't receive verification code

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