It seems that Facetime won’t save the pics i take during a call (using the shutter button).
Everything seems to work, the message “you took a facetime photo” pops up but when i open the photos app the picture is not there.
i tried restarting the phone and also reinstalling the app but still couldn’t get it working.
Anyone had that before? How do i solve it?
thank you.
iPhone XS, iOS 15
Carvolucas,
Thank you for those details.
If you are running the first iOS 15 release, there has been a recent update.
Let's back up your device and update: Update your iPhone, iPad, or iPod touch
Once you update, test to see if the issue persists.
Good Luck!
Hello Carvolucas,
It sounds like you are experiencing issues saving photos from FaceTime. We understand how important this is to you and we are here to help.
Is FaceTime Live Photos enabled on your device as well as the other person on the call? This article may help: Take a Live Photo in FaceTime on iPhone
If the issue persists, can you provide a few more details? Which device and OS are you currently using? Also, when did you first notice this?
Cheers!
Carvolucas,,
Thank you for getting back to us.
Since the issue persists after updating, we would recommend reaching out to Apple directly.
You can contact them by going to Get Support.
They will take a closer look and check on available options.
Take Care!
Yea, it is enabled on my device as well as the other person’s device i tested. The other phone took the picture normally, but mine didn’t…
i have an iphone Xs running the iOS 15.
thank you
So I updated my ios and still have the same issue. The photo won't show up on the app photos.
FaceTime won’t save the pictures i take during a call!
