You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 12 Pro Max trade in issue

The back of my iPhone 12 Pro Max is slightly cracked. Does it have no value anymore? According to the apple website if its not shattered there is value but when I take it into the store they do not even wanna look at it.


For reference, here's a picture of it. IMO it's not shattered but what does everyone think?


iPhone 12 Pro Max

Posted on Oct 25, 2021 12:12 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 25, 2021 1:20 PM

It will not have a trade value. Apple doesn't actually replace the back glass on iPhone. The entire phone has to be replaced. You can pay for an out of warranty replacement, which for iPhone 12 Pro Max, would cost you $599.

2 replies

iPhone 12 Pro Max trade in issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.