iPad pro does not recognize smart keyboard folio

My iPad Pro (12.9"), wifi/cellular, stops recognizing my Smart Keyboard Folio. This happens on opening the iPad sometimes; at other times, it simply stops recognizing it while I've been using it. Tells me the USB device (which the keyboard is NOT) is not supported OR that I must unlock the iPad to recognize the device. This is happening frequently and is getting to be a pain. Suggestions? (I've just upgraded to iOS 15.1).

iPad Pro 12.9-inch, 3rd Gen, Wi-Fi

Posted on Oct 25, 2021 2:40 PM

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Question marked as Top-ranking reply

Posted on Oct 25, 2021 3:51 PM

See >>> If you see an ‘Accessory may not be supported’ alert - Apple Support


If you are using a Smart (folio) keyboard, the alert is typical of a faulty folio keyboard. The electrical connections that pass though the flexible fabric hinges typically fracture - this usually resulting in errors and/or the on-screen notification that you see. 


The Smart folio keyboard itself is not repairable. The only remedy is replacement of the keyboard. As you appear to be within your one-year limited warranty, you need to contact Apple Support or your retailer.


You will find the Get Support link at top-right of this page. 


Alternatively, you can initiate a support case using the excellent Apple Support App. If not already installed on your device, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


A further alternative is to visit the Genius Bar at your local Apple Store, where the technicians will be delighted to assist. When visiting the Genius Bar, a reservation is recommended:

https://www.apple.com/uk/retail/geniusbar/




1 reply
Question marked as Top-ranking reply

Oct 25, 2021 3:51 PM in response to Roobars

See >>> If you see an ‘Accessory may not be supported’ alert - Apple Support


If you are using a Smart (folio) keyboard, the alert is typical of a faulty folio keyboard. The electrical connections that pass though the flexible fabric hinges typically fracture - this usually resulting in errors and/or the on-screen notification that you see. 


The Smart folio keyboard itself is not repairable. The only remedy is replacement of the keyboard. As you appear to be within your one-year limited warranty, you need to contact Apple Support or your retailer.


You will find the Get Support link at top-right of this page. 


Alternatively, you can initiate a support case using the excellent Apple Support App. If not already installed on your device, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


A further alternative is to visit the Genius Bar at your local Apple Store, where the technicians will be delighted to assist. When visiting the Genius Bar, a reservation is recommended:

https://www.apple.com/uk/retail/geniusbar/




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iPad pro does not recognize smart keyboard folio

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