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Meghan831 Author

Level 1

4 points

Hi my iPad used to recognize my Smart Keyboard but it no longer does. It will not connect via bluetooth

How do I fix this?

it is physically connected to the iPad but it still doesn’t recognize it.

iPad Pro 12.9-inch, 3rd Gen, Wi-Fi

Posted on Nov 8, 2021 7:54 PM

Top-ranking reply

LotusPilot

Level 10

334,536 points

Posted on Nov 9, 2021 10:44 AM

Your Apple Smart Keyboard connects to your iPad using the three-pin smart connector contacts that you’ll find on your iPad and keyboard. The Smart Keyboard does not use Bluetooth.

Typical failures associated with Apple’s Smart “folio” keyboards are fracture of the electrical conductors where they pass through the flexible fabric hinges of the keyboard. A failed Smart Keyboard cannot be repaired - only replaced.

If your Keyboard is within its one year limited warranty, you will need to seek assistance from Apple. You would be best advised to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your keyboard and iPad.

Genius Bar Reservation and Apple Support Options - Apple

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Hi my iPad used to recognize my Smart Keyboard but it no longer does. It will not connect via bluetooth

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