Attempting to set up a pre-owned iPad; stuck on iPadOS 15.1 software update

Here is the screen I am stuck on o have tried to completely erase the iPad and begin anew a half-dozen times, but cannot get past this screen. Thank you for any tips or recommendations you may have

iPad Pro 10.5-inch, Wi-Fi

Posted on Oct 25, 2021 6:20 PM

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2 replies

Oct 26, 2021 12:58 PM in response to Frogger2021

Hi Frogger2021,


Thanks for coming to Apple Support Communities for help today with setting up an iPad.


How did you erase the iPad? Did you follow: Restore your iPhone, iPad, or iPod to factory settings? You can also use a computer to update the device.


The previous owner should have followed: What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch. Did they sign out of their Apple ID?


What iPadOS version is currently installed in Settings > General > About?


Have a fantastic day!




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Attempting to set up a pre-owned iPad; stuck on iPadOS 15.1 software update

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