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User profile for user: Isabellapndzc1
Isabellapndzc1 Author
User level: Level 1
4 points

Update is stuck

Trying to update and it keeps getting stuck . I tried so many internet tricks i don’t know what to do it’s not moving at all

MacBook Air 13″, macOS 10.15

Posted on Oct 26, 2021 10:37 AM

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User profile for user: D.I. Johnson
D.I. Johnson
User level: Level 7
24,719 points

Posted on Oct 26, 2021 10:53 AM

Hello, Isabellapndzc1.


Upgrades/updates can take a long time. Sometimes and hour or more.

How long have you waited for this process to complete?


Try rebooting your Mac in Safe mode (hold the shift key down at startup). It can take much longer to safe boot (10 min) so be patient. Try to run the update while in safe mode.

How to use safe mode on your Mac - Apple Support 


Safe mode forces the OS to clear certain caches and logs and do other miscellaneous housekeeping. It's non-destructive to user data so is safe to do. Very often certain weird software behavior is corrected by simply logging in this way as a troubleshooting method. When you're in safe boot, the machine will not be at its best performance, especially with graphics, but that's expected.

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User profile for user: D.I. Johnson
D.I. Johnson
User level: Level 7
24,719 points

Oct 26, 2021 10:53 AM in response to Isabellapndzc1

Hello, Isabellapndzc1.


Upgrades/updates can take a long time. Sometimes and hour or more.

How long have you waited for this process to complete?


Try rebooting your Mac in Safe mode (hold the shift key down at startup). It can take much longer to safe boot (10 min) so be patient. Try to run the update while in safe mode.

How to use safe mode on your Mac - Apple Support 


Safe mode forces the OS to clear certain caches and logs and do other miscellaneous housekeeping. It's non-destructive to user data so is safe to do. Very often certain weird software behavior is corrected by simply logging in this way as a troubleshooting method. When you're in safe boot, the machine will not be at its best performance, especially with graphics, but that's expected.

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User profile for user: Isabellapndzc1
Isabellapndzc1 Author
User level: Level 1
4 points

Oct 26, 2021 12:15 PM in response to D.I. Johnson

Hi, ive waited since 7 am and it’s currently 9.15 pm and it’s in the same spot. It doesn’t move at all and I tried getting into safe mode and it has not worked at all .

i tried to hold some keys to get start up manager and I was able to either chose Mac installer or Mac but I’m scared to try it because I don’t want all my data to be gone . Then it looked like in this photo here

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Update is stuck

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