Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

unable to connect iPhone to itunes

unable to connect to intunes and update or restore iPhone

iPhone 6, iOS 12

Posted on Oct 26, 2021 4:33 PM

Reply
Question marked as Best reply

Posted on Oct 26, 2021 4:41 PM

jhakur Said:

"unable to connect iphone to itunes: unable to connect to intunes and update or restore iPhone"

-------


Updating Not being an Option:

iOS12.5.5 is the highest an iPhone 6 can go. So, if that is what is what is installed, then you can go no further with iOS updates. This is because it does not meet the hardware specifications for the iOS.

Finding Out your Version:

  1. Go to: Settings
  2. Tap: General
  3. Tap: About
  4. View: Second-line down

If 12.5.5 is shown, then it can go no further.

1 reply
Question marked as Best reply

Oct 26, 2021 4:41 PM in response to jhakur

jhakur Said:

"unable to connect iphone to itunes: unable to connect to intunes and update or restore iPhone"

-------


Updating Not being an Option:

iOS12.5.5 is the highest an iPhone 6 can go. So, if that is what is what is installed, then you can go no further with iOS updates. This is because it does not meet the hardware specifications for the iOS.

Finding Out your Version:

  1. Go to: Settings
  2. Tap: General
  3. Tap: About
  4. View: Second-line down

If 12.5.5 is shown, then it can go no further.

unable to connect iPhone to itunes

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.