iOS 15.1 broke connectivity to my car stereo

I own a 2014 Chevy Cruze. It has the factory default stereo in it.


The radio looks like this:



Prior to the iOS 15.1 update, when I plugged my iPhone Xr in to the car, the stereo would detect the iPhone, switch to it and I could play anything on the phone using a Lightning cable plugged into the car's USB port.


I took my wife's iPhone 12, which has iOS 14.8.1 on it, and it worked fine. I upgraded to 15.1 and again it stopped working.


I plug either phone in, they start to charge, but the stereo no longer detects the phone.


The obvious workaround is to just plug the aux cable into the headphone jack on the... Oh wait...


This is obviously a bug in iOS 15.1. I called Apple and reported it. I'm trying to send logs to Apple now.


The following are NOT correct answers:

  1. Get a new car
  2. Get a new car stereo


If you're going to say either of those in your comments, don't bother commenting.


If you've seen this in your car and have figured out how to fix it, please feel free to share.


If not, this is just a heads up that you may experience this issue if you have an older stereo in your car


I know I can use the Lightning to 3.5 mm adapter, and that is my current workaround. But I can't do that and charge the phone at the same time, which is going to be a problem for long trips with GPS.

iPhone XR

Posted on Oct 26, 2021 7:43 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 30, 2021 4:35 PM

Same problem with a Mercedes’ using (lightning to MB aux) cable. & iPhone 13 pro max


No audio after installing 15.1


Just called Apple support.

tech recommended I ‘reset all settings’


settings->general->transfer or reset iPhone-> reset->reset all settings.


worked like a charm.


514 replies

Dec 5, 2021 11:34 PM in response to amp68

its not just older cars .. have 2021 Suzuki .. detects phone for calls but can not select BT for audio (no files on device) and thinks iphone is an ipod.


weird thing is Spotify thinks BT is connected and plays to it ...


DEF a bug in 15.1 etc


have a call in to support .. will let u know


connected ... and calls work


but cant select BT as audio source


thinks iphone is ipod


BUT Spotify iOS15 thinks BT is connected and working ... its NOT!!

Dec 6, 2021 5:13 AM in response to Community User

Ok there is a solution fort my issue .. its a hack and I am not sure which one fixes the issue but here goes:


C:

i) import MP3 into Itunes

ii) sync ITunes with Music App



Now when you connect to BT the message about ipod comes up NOW you can now select BT as the source and all is well


this was on the Suzuki forums and suggested issue was because there was nothing to play iPhone and/or car terminated the BT connection ... after this fix there is a music file to play (MP3 or the downloaded free clip) and phone/car stay connected ...


this has to be a BUG in iOS 15 cos doesn't happen with earlier iPhones


[Edited by Moderator]

Oct 26, 2021 11:36 PM in response to amp68

Probably iOS 14.8.1 is a typo error in your post.


I have no such issue with the two cars that I have. Maybe 2014 Chevy Cruze has not updated their software yet to be compatible with iOS 15.1


I have iPhone 4S iOS 9.3.6, iPhone 6 iOS 12.5.5, iPhone SE iOS 15.1, iPhone 8 iOS 15.0.2* and an iPad Pro iPadOS 15.1 and iPhone 12 Pro iOS 15.1. Prior to that, I had iPhone 3GS, which I have stopped using because it is carrier-locked.


*Not updated yet.

Oct 31, 2021 3:04 PM in response to amp68

I had the same issue with my 2011 Chevy Equinox, but I googled how to downgrade the update to IOS 15.0.2. What I found was easy and simple. It worked like a charm,but I did lose some text messages from between 10/31 (today) and 10/24.This wasn't an issue for me,but I know that may not be the case for some people.


Apple wants us to believe a plug and play car stereo needs an update. That is COMPLETELY FALSE and IMPOSSIBLE. With their technology and think tank,you'd think their updates would be better prepared.

Nov 2, 2021 9:51 PM in response to Tataslicious Jewell

This is the response I got in a few seconds:


We really apologize for this situation, Thomas, Correct, this is an emergent issue related to the update however our specialists are working to solve this situation as soon as possible. What we suggest you is to be alert to future updates since they will have improvements on their features and also can fix some bugs that can be causing your issue.


It should be fixed next update.

Nov 10, 2021 7:46 AM in response to amp68

SAME! I have a 2011 Cruze and upgraded to iOS 15.1 while troubleshooting with Apple and AT&T a week ago on other issues with new 5G plan (no cellular data and no SMS/MMS texting - but that is another story). With no downgrade option I stuck trying to listen to podcasts with my speaker which is difficult! Looking forward to the rumored 15.1.1 update (but when?)!

Nov 16, 2021 10:57 AM in response to amp68

Is there anyone here that has had the USB issue with a vehicle that isn't manufactured by GM? I saw a Vauxhall user earlier which is a GM. I also noticed a Ford a few posts up, but they were able to un-pair/re-pair and fix the issue - I don't believe this is related to our issue.


Also noticed that the radio that the OP has a screen is very similar to mine. I'm assuming the brain is also the same. Below is a factory photo of my 15 Chevy Equinox - can anyone confirm that they too have this radio, or a different one? I'm wondering if this might be a radio specific issue. I can promise that it worked with 15, but once upgrading to 15.1, I've lost connectivity to the radio, but do have charging capabilities.



Nov 16, 2021 1:17 PM in response to OliviaO13

I have an update:


After spending over an hour on the phone with Apple support last night, trying my phone in a second vehicle, resetting network settings, and several other troubleshooting tactics, we still have no luck. The other vehicle I tried was a 2016 Jeep Renegade. So to anyone saying “oh it’s simple just unplug your entire car radio and plug it back in”…. No. This issue suddenly happened with iOS 15.1, and now Apple has thousands of reports from thousands of users saying the same. I reported so hopefully it gets fixed in the next update. I recommend others report directly to Apple too (though I will note, you get farther by calling, I tried chat first and the person was snarky and unhelpful).

Nov 16, 2021 4:53 PM in response to amp68

I have the same problem. Yesterday (11/15/21) my iPhone 13 pro max played fine through the factory system in my ‘14 Equinox. Updated to iOS 15.1 last night and now nothing. The factory USB is working because it will charge, but will not recognize it when changing “source” to the iPhone. Of course, my vehicle was built just before the AirPlay feature was added to GM vehicles.

Hey Apple “Big Brothers”, take all these notes and forward them up the chain of command and get stuff fixed!

Thanks,

Your End Users

Nov 17, 2021 10:51 PM in response to Sengfeng

That’s you - many tens of millions have not and the issue is very vehicle and system dependent. It is not a universal issue by any means.


Again, I have never seen the issue and went out of my way to try and find systems on which USB playback failed, cars or home stereos, and I could not.


That having been said, I also have no access to any of the vehicles mentioned here, so it’s no surprise I couldn’t reproduce it myself.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iOS 15.1 broke connectivity to my car stereo

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.