No pictures coming down in email messages on 2015 MB Air

My wife updated her 2015 MB Air to Monterey, and now there are no pictures/graphics downloading into email messages. There is only a box/placeholder with a blue question mark. Does anyone know how we can fix this? It was working perfectly in Big Sur/


MacBook Air

Posted on Oct 27, 2021 8:47 AM

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Question marked as Top-ranking reply

Posted on Oct 27, 2021 9:08 AM

Lownote wrote:

My wife updated her 2015 MB Air to Monterey, and now there are no pictures/graphics downloading into email messages. There is only a box/placeholder with a blue question mark. Does anyone know how we can fix this? It was working perfectly in Big Sur/


Any error message...


If you see 'Unable to load remote content privately' at the top of an email

https://support.apple.com/en-us/HT212797

2 replies
Question marked as Top-ranking reply

Oct 27, 2021 9:08 AM in response to Lownote

Lownote wrote:

My wife updated her 2015 MB Air to Monterey, and now there are no pictures/graphics downloading into email messages. There is only a box/placeholder with a blue question mark. Does anyone know how we can fix this? It was working perfectly in Big Sur/


Any error message...


If you see 'Unable to load remote content privately' at the top of an email

https://support.apple.com/en-us/HT212797

Oct 27, 2021 10:09 AM in response to leroydouglas

Thanks for the helpful link. I'm still a bit confused about about potential conflicts between the new privacy settings that hide IP addresses and picture/attachment downloads. However, since I'm stuck on Catalina on an older iMac and don't have the same choices, I'll have to wait until my wife is finished for the day on her computer to explore further the various "new" settings that are now available.

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No pictures coming down in email messages on 2015 MB Air

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