iOS 15.1 still doesn't fix carplay issues.

Hey mmccor60,

It sounds like you're having issue with CarPlay. We can understand wanting to get that resolved. We want to help.

It looks like you're coming from the article: If you need help with CarPlay

Those would be the best steps to take for this issue. If that hasn't helped, we'd recommend contacting Apple Support for assistance here: Get Support

Thanks!

Hi All - I had similar issues with my Peugeot 3008. Here are steps I took to solve it (for most o the time)

1. UnPair Phone BlueTooth wise (forget) and Settings -> General -> CarPlay -> forget
2. Update the Car Multimedia to the latest versions possible - you can download for free from Peugeot website and create a USB key to flash update it. Read the docs carefully. do *NOT* mess this up or you will have to go service/dealer.
3. Reset Multi Media (NAC) System to factory defaults. you can find it in system settings. Bluetooth and Radio station data gets erased.
4. Pair Phone for BlueTooth via pressing the Car's Multi Media system key with the Phone icon. The car name now show as PSA RCC BT (instead of Peugeot)
5. Connect Lightning Cable to Phone to enable CarPlay (mine is wired not wireless) - don't touch anything (car wise) while u do it. No need to press Speech activation on the wheel. It will ask you on the phone if you want to allow CarPlay even if phone is locked - I allowed this but later on found this can causes sporadic issues.
6. Disable Allow CarPlay when Locked: iPhone -> Settings -> General | CarPlay | <CARNAME> and turn off Allow CarPlay when locked. Unlock your phone before you connect the iPhone to the car (no biggie)...

Important: I noticed that sometimes CarPlay won't be detected. Looks like the Car's Multi Media System has an issue here.

In this case reboot it ;-) - Disconnect the cable from the iPhone, then Press and HOLD the car's multi media system key with the Musical Note (i.e Music/Audio Source) and the Multi Media system will reboot. Wait for the car to connect BT wise and then try CarPlay again.

As of today I get much better success connecting the phone to the car and get CarPlay to work.

• This has been tested on Firmware version 093 - 30/7/21 of the multimedia system of my Peugeot 3008...
• Reboot of the multi media system as mentioned above always get CarPlay to work again if for some reason it's not detected.

Cheers

Tal

I just bought a 2021 Jeep Compass and for the life of me, I just can’t get CarPlay to work. The funny thing is, it worked on the first day. But the next morning, it just wouldn’t work. The Bluetooth connects, but CarPlay seems elusive. Even when I plug it in via USB, i have to plug in and plug out a couple of time before CarPlay even pops up. I can’t tell how much of a hair-pulling experience this is. Especially for a trillion dollar company that’s built on the foundation of “it just works”. I hate to say it, but this is deeply disappointing from Apple. I pray and hope they fix it soon.

That sounds more like a problem with your vehicle then with your phone. Or possibly your phone has a hardware issue. But it is software it won't work sometimes it is it works or it doesn't.

Contact your dealer and click on the Get Support link at the top right of this page to contact Apple.

So true. I notice that with my Pioneer DMH-2660NEX head unit. It does not connect quick enough to use Apple Carplay. My iPhone 12 mini connects and disconnects then connects again to use Apple Carplay. I hope Apple will resolve this issue someday.

It's not the vehicle's problem. Android phones connect with no problem. I even factory reset my car's infotainment system. And yet, nothing. Anyway, I'm taking it to the dealer, hoping for some kind of miracle.

I just bought a new car. Was so excited to use CarPlay. Now, it’s not working at all. Like the car doesn’t even acknowledge the phone. It’s so frustrating with navigation especially. Please fix this ASAP Apple!!

My pioneer dmh-2600nex has this behavior, after update my iphone 12 pro max with iOS 15.1 , constantly crash my car stereo and reboot, the only way that I figure out to work is using bluetooth. I hope they solve this quickly

Dilankf wrote:

My pioneer dmh-2600nex has this behavior, after update my iphone 12 pro max with iOS 15.1 , constantly crash my car stereo and reboot

That indicates the problem is in your car stereo, not in the phone.

There is no "crash and reboot" sequence the phone can send the car stereo, so the fact that it is doing so means the car stereo is at fault.

I would contact Pioneer and check if they have any firmware updates available for it, assuming your firmware can be updated.

Today I did a factory reset my Pioneer Stereo Unit, same behavior, it works until open music app, then crash. After that, I turn it ON, then, do not open music app, i played directly from iPhone music app and works fine. If you show on screen music app, carplay crash, also with small player and maps screen

I have a '21 Jeep Grand Cherokee and my wife has a '19 VW Atlas. CarPlay in both vehicles worked fine prior to me upgrading my iPhone 12 Pro to a 13 Pro. For her, it was upgrading her iPhone 12 to iOS 15. Both phones are updated to 15.1, which didn't help. The problems with the phones disconnecting and "Device Not Supported" are intermittent. So to ask support for help is a waste of time because I'm sure it will work when they look into it. I called support and logged the issue and they asked if I wanted to bring it in. Were they really going to check out our vehicles to test it? We have reset the CarPlay and changed cables (made sure cables are Apple OEMs). A google search shows that this is a wide-spread problem affecting many users. For Apple not to address this is wrong. Like on user on this post said, they rely on it for navigation. Of course it happens while driving and it becomes a safety issue when you're trying to fix it (I know, shouldn't be doing it while driving). I guess I don't understand how they can break things like this from phone to phone, iOS to iOS. Product quality has gone down in recent years but they still insist it's the best device ever. Apple needs to fix this if they want to claim that title! Anyway rant over.

If you don’t have anything helpful or informative to add to this discussion, why comment? These are what the discussion groups are for. And if enough people to report an issue with the iOS maybe Apple will acknowledge there is a problem.

Because it’s accurate - no phone is vital for a commute, as much as we might like to think it is.

In particular, sometimes people post that not having this function or that is dangerous; instead any safety official or police officer would tell you that if it is otherwise being a distraction, you should shut your phone off until you arrive.

I have a very similar problem with my 2015 VW Touran. My iPhone 13 Pro connected fine with a Lightning cable after upgrading to iOS 15.1 the first few times but it refuses to connect since November 9th. My old iPhone 7 also on iOS 15.1 connects just fine via cable immediately. On this make and model car there is no wireless CarPlay option. It only works with a USB cable. No fiddling, cable changes, etc. have worked. I have not tried resetting the car or the phone yet as that is a lot of hassle. Apple, please fix this problem.