iPhone 13 Pro loses bluetooth connection to car 2-8 minutes after starting a phone call

I recently purchased a new iPhone 13 Pro (then exchanged for an iPhone 13 Pro Max) to replace my iPhone XR. Here is the info on the problem I am seeing for your developers:


Hardware: iPhone 13 Pro Max, running iOS 15.0.2

Car: 2016 Toyota Avalon


Steps to reproduce:

  1. Start Car
  2. Allow phone to connect with car via bluetooth.
  3. Start a phone call
  4. Connection between the car and phone fails anywhere from 2-8 minutes after the call starts.
    1. The phone call continues on the phone, but the car thinks the call has ended. After this point bluetooth functionality no longer works properly until I restart the car.


Other details:

- The phone has no issues playing bluetooth audio to the car. Issue only happens on phone calls.

- My old iPhone XR did not have this problem, but was not running iOS 15.


Steps I have taken to fix the problem:

  1. Stopped/started bluetooth service on iPhone
  2. Enabled then disabled Airplane mode on iPhone
  3. Re-paired the iPhone to the car after forgetting bluetooth settings on both devices.
  4. Restart iPhone
  5. Force restart iPhone
  6. Updated software on car
  7. Reset all settings on iPhone
  8. Disabled 5G (settings -> Cellular -> Cellular Data Settings -> Voice & Date = LTE)
  9. Exchanged my iPhone 13 Pro for an iPhone 13 Pro Max, still have the issue


The iPhone is unusable for calls in my car which is really frustrating. Hopefully someone out there has seen something like this and has a solution/workaround. Or maybe this will make it to the developers and they can try and fix the issue.

iPhone 13 Pro Max, iOS 15

Posted on Oct 27, 2021 6:20 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 13, 2021 3:17 PM

All,

I am happy to announce that Apple Support contacted me this morning to inform me of update 15.2. This update has fixed my problem so far. No more disconnects during phone calls in my Tundra.


Please do this update and post your results here.


Thank you Apple Support for listening to our feedback!

315 replies

Nov 30, 2021 11:48 AM in response to K8Nest

Experiencing similar problems with a 13 mini and 2011 Mercedes. In my case, the Bluetooth problems are intermittent. At first I thought it was cell signal fading in and out but after close inspection I confirmed the signal strength was fine and could switch to speakerphone and have great quality. For me, the Bluetooth problems can appear immediately or hours later (during a long drive). I can be having a conversation and then loose my microphone and/or voice. It never completely disconnects, but the call becomes non-functional and I have to hang up and replace the call. Tried a variety of measures to reset everything and still the problems continue.

Dec 20, 2021 7:14 AM in response to pudgemo

Not a car connection problem, but my Phonak PartnerMic/iPhone is suddenly losing connection.


I have had an iPhone and Phonak's PartnerMic for about nine months. The iPhone/PartnerMic connection has been excellent, very solid, and a 50 foot+ range. The last week or so, the connection has been poor. Today it lost connection three times in about five minutes, all within a 10' range. This particular location was a grocery store we visit several times a week. Both devices had been charged recently. I recently updated to the iOS 15.1.1 on my iPhone 12 mini.

Dec 21, 2021 5:27 AM in response to Scott-he-him

My iPhone 7 worked fine with my 2019 RAV 4.

iphone 13 works ok when cabled but not with Bluetooth. Everything is updated. Trying to deal with American Family’s Know Your Drive App. Car does not recognize a Bluetooth device. With older phone I did not have to cable to use phone or app.

Now I do and sometimes the connection is still gnarly. Read and tried everything I could find. Aggravated!!!

Jan 11, 2022 1:33 AM in response to pudgemo

I have Volvo XC60 with hands free phone system. Worked fine with Apple XR which I replaced one week ago with Apple 13 pro and now it the car phone system has gone haywire. Have tried everything - repaired twice, changed phone name, car can read calls logged etc and phone shows that it is connected to my car but calls just either won't go through or won't connect to speakers - its a nightmare - nearly crashed trying to end the call on the car which kept saying it was still in progress when it clearly wasn't. Then kept showing 'hands free off' sign in the car phone panel... I am at my wits end. Spoke with Apple but they said they don't have this problem and to check with Volvo for an update - but on here it is obvious they do. The XR had no problems at all. Feel like going back to it




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iPhone 13 Pro loses bluetooth connection to car 2-8 minutes after starting a phone call

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