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Level 1

4 points

applied password forgotten

My daughter (under 13) forgot both her appleid password and iPad passcode.

The recovery mode is set to my phone so each time I try to reset the password, it tries to send it to the iPad, which, of course we cannot access. I cannot even do it through family sharing as it still wants the password. Any ideas?

The end of the road says we can reset the password in 5 days, but Apple says it will send updates and instructions to the email address, which of course we cannot access :-(

iPad (6th gen) WiFi

Posted on Oct 28, 2021 2:25 AM

Best reply

Limnos

Level 10

412,489 points

Posted on Oct 28, 2021 6:39 AM

If you didn't receive your verification or reset email click here --> https://support.apple.com/HT201455

Create an Apple ID for your child - https://support.apple.com/HT201084

- "Your email address is the rescue email address for your child’s account, and you can use it with the security questions you provided to reset a forgotten password. You can keep your your child's account more secure with two-factor authentication."

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