HomeKit Camera Not Responding

i have 3 HomeKit cameras (Logitech) purchased directly from Apple. They’re set up in the home app and using my iPad as a hub. iPad has the latest update.

all three of them go “offline” at random, for random periods of time.

the only way I’ve been able to get them to come back online is to unplug and replicate in the cameras.

if they go offline when I’m not home, which they do, it defeats the purpose of having them!

has anyone else experienced this? Is there a solution?

iPad Air 2, iPadOS 15

Posted on Oct 28, 2021 5:16 AM

Similar questions

1 reply

Chris_C1

Community Specialist

Oct 29, 2021 8:29 AM in response to eclipsesps1607

Hello eclipsesps1607,

Thanks for reaching out in Apple Support Communities.

Let’s see if we can help, we know you want to be able to depend on these cameras working. Looking at the information you have shared, needing to power cycle the cameras to get them back online.

Have you verified the internet connection is not dropping? And have you verified there are no updates to be installed when you go to Settings > General > About on your iPad?

Resolve Wi-Fi and Bluetooth issues caused by wireless interference

Update your iPhone, iPad, or iPod touch

If so, it sounds like you will want to reach out to the cameras manufacturer support. They can be reached by going to logitech Support.

If there is anything we can do on our end just let us know.

Have a great day!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

HomeKit Camera Not Responding