M1 MacBook Pro 13" USB port charging, but no data

Hello,


One of the two USB-C/Thunderbolt ports on my 2020 M1 13" MacBook Pro doesn't seem to pass through any data. It does charge though.


For example, if I plug in my 24" LG Ultrafine 4K monitor in to the USB port closest to the screen, it charges and connects to the external display. If I plug into USB port furthest from the screen, it only charges and doesn't connect to the display.


If I plug my iPhone into the same USB port furthest from the screen, it charges my iPhone, but does not connect to the laptop for data transfer.


Any ideas of how to resolve?

MacBook Pro 13″, macOS 12.0

Posted on Oct 28, 2021 11:02 AM

Reply
5 replies

Oct 29, 2021 12:29 PM in response to Brady S.

Hi Brady S., We appreciate you reaching out to us. We understand that you are experiencing issues when using one of the USB-C ports for data related functions such as using an external display.

We’d like to gather additional details that may help us be in a better position to assist you.

Does it help if you use a different cable?

Does the issue persists while on safe mode? Below is an article to help guide you through the process.

How to use safe mode on your Mac


We recommend that you check if the issue persists when signed in on a different user account. The article below can help if you do not have any other user account to test with.

Set up users, guests, and groups on Mac

Also, we recommend that you look into the article below.

If a USB device doesn’t work with Mac




Take care!

Oct 29, 2021 12:31 PM in response to Brady S.

Brady S. wrote:

Hello,

One of the two USB-C/Thunderbolt ports on my 2020 M1 13" MacBook Pro doesn't seem to pass through any data. It does charge though.

For example, if I plug in my 24" LG Ultrafine 4K monitor in to the USB port closest to the screen, it charges and connects to the external display. If I plug into USB port furthest from the screen, it only charges and doesn't connect to the display.

If I plug my iPhone into the same USB port furthest from the screen, it charges my iPhone, but does not connect to the laptop for data transfer.

Any ideas of how to resolve?



Reboot with the external monitor plugged into your preferred port.

Oct 29, 2021 9:15 PM in response to kamote0628

Different cables don't make a difference unfortunately. Neither does safe mode or adding a new user. I jumped on a live chat with Apple Support and they suggested Safe Mode too, but it didn't help.


Luckily I have Applecare+, but I'd really prefer to not be without my laptop for however long it takes them to fix it (unless it's while I wait).

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

M1 MacBook Pro 13" USB port charging, but no data

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