No ICCID and carrier problems - series 7

I’m having the same issue. I’ve been working g with Verizon for over 5 hours on the issue. No ICCID is showing up in the About section on the watch app on my phone. It keeps telling me I need to set up cellular, but every time I try, I get an error message saying something is wrong.

I’m having the same issue. I’ve been working with Verizon for over 5 hours on the issue. No ICCID is showing up in the About section on the watch app on my phone. It keeps telling me I need to set up cellular, but every time I try, I get an error message saying something is wrong.

I tried this solution and it does not work. There is no ICCID on the watch or in the watch app on my phone. Was on with carrier for over 3.5 hours. Still not solved. I tried several times to to pair/unpair the watch, went through the app to replace an existing series 6, and every time it fails with the same error message. It says to call your carrier. They were not able to solve the issue.

Ok. We think “number sharing” was turned off and that is affecting our set up. We will go into the Verizon store tomorrow to get that turned back on and then the watch set up. I’ll let the discussion board know if that works.

I don’t think that’s the issue. I recall that the Verizon technician I was dealing with tested the number sharing. And the Verizon technician told me that — so far — this problem only happens with Apple watches they don’t sell (i.e., I bought mine from Apple) not the ones Verizon sells.

Look on your iPhone>Watch>General>About>

You will see the ICCID number there on the paired watch.

We took it to the Verizon store and they got it set up for us.

I’m having the same problem. An Apple technician says it’s Verizon’s fault. A Verizon technician says it is Apple’s fault.

Neither Apple nor Verizon have been willing to resolve this issue.

Was this resolved for you? if so- please share!

We are having the same issue. When looking in settings under ICCID that watch says “no SIM”.

No, no one seems capable of helping. I'm taking my watch back to the Apple Store to demand a refund.

This is a long standing issue with Verizon when you do not buy from them. You had to keep asking to be transferred up until you reach someone who knows what they are talking about and can fix it.