Dual SIM WatchOS 9 - no badge to distinguish which cellular line is called

Question

Dotz1987 Author

Level 1

5 points

Dual SIM WatchOS 9 - no badge to distinguish which cellular line is called

Hi,

When I receive calls on my iPhone with DUAL SIM a little badge (in my case "P" for private and "B" for business) is shown that tells me which cellular line is called. Until WatchOS 9 this badge was shown on the Apple Watch as well... Since my upgrade on WatchOS 9 (and even with my upgrade to the Series 8) this badge is not shown.

The Apple Watch Guide says the following:

How Apple Watch receives calls when using multiple cellular plans

When Apple Watch is connected to your iPhone: You can receive calls from both lines. Your watch shows a badge that tells you which cellular line you received a notification from—H for Home, and W for Work, for example. If you respond to a call, your watch automatically responds from the line that received the call.

I already reset my Apple Watch and set it up as a new watch. I resetted my phone settings as well but nothing changed

iPhone 11 Pro iOS 16.1 / Apple Watch Series 8 WatchOs 9.1

Does anyone know how to fix this?

Apple Watch Series 8

Posted on Nov 17, 2022 8:41 AM

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Answer 1

Fixu

Level 1

22 points

Jan 6, 2023 1:29 AM in response to Dotz1987

I‘ve had several calls with Apple including installing profiles on my devices and collecting logs. At the end, they said it‘s a known issue which is under investigation. So hopefully it should be get fixed somewhen.

They had also a workaround which unfortunately didn‘t work on my watch. Try to play around with the font size on the watch (set it to smallest and back to your desired size). And same with the setting bold font on the watch (toggle on/off). Perhaps it helps someone, otherwise we have to wait and hope for a fix

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Answer 2

Fixu

Level 1

22 points

Dec 2, 2022 5:55 AM in response to Dotz1987

I‘m unfortunately in the same boat (iPhone 13 and AW5), almost sure it started with iOS16 and/or watchOS 9. I‘m in contact with Apple but they are not aware of this bug. So please also open a case to get a higher attendance from Apple. This problem really annoys me because it‘s crucial to see on the watch if an incoming call is business or private

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