Apple Watch Ultra Disconnecting from Cellular Data and only connects again if watch is restarted

I have the same issue. I am on T-Mobile and have been in contact with their tech support several times. They have reprovisioned the phone and assigned new ESIM several times. Unpaired and re-paired the watch. Each time they reprovisioned the phone it would work fine for voice and data, but once I reconnected to Bluetooth and home wifi...any subsequent attempt to go back on cellular only (Bluetooth off on phone and wifi off on Ultra, or just leaving iPhone at home), I can make and receive calls but no data will be received. Under Settings>Cellular on the Apple Watch Ultra, it will say No Connection, even though the icons show connected and four bars of signal strength. I have a support ticket open at T-Mobile, but no resolution yet. I will contact Apple support too, but if anyone discovers a resolution, it would be great to post here.

Hi, even after upgrading the phone software, issue is still persisting. Every time you leave home without phone, you need to do the manual setting on Watch that also disappears within minutes. This is annoying and spoils the pleasure of Watch experience. Over, not satisfied with the product.

Hi MobileAppz, We appreciate you reaching out to us. We understand that you are experiencing cellular connectivity issues on your Apple Watch Ultra.

Based on the steps you've performed, we recommend that you reach out to us here so we can take a closer look into the issue: Get Support

Take care!

I finally got mine to work but took about a dozen times calling. TMobile and 18 pairings. I even connected a second eSim from another provider and it worked fine so I can prove to TMobile it’s not the watch or iPhone. The final thing they did was completely remove my account and reset it up again. As of a week now it works great.

So I have since discovered that the problem I was having is because part of the T-Mobile network isn't supporting the Apple Watch Cellular and in particular the one that serves my neighborhood is one of those towers. I've reported it to T-Mobile, but there is no resolution at this time.

I am in Australia, new Ultra (3 days) similar issue - at my desk with gr8 cellular coverage (Optus) AND calls from Ultra just disconnect AND calls from iPhone drop out when Ultra is on and nearby (on my wrist, on my desk) - airpods in use also .... this does not seem to happen when I am out walking for example. I bought Ultra as a business productivity aid (as well as other features) - it has had the opposite effect and most people I talk to are senior managers and C-Suite - it's not a good look

Hi,

I am from United Arab Emirates and facing the same issue with my Apple watch ultra from day one, evn after getting the latest update, issue not resolved.my wife using apple watch series 7, its working perfect with cellular, only issue with apple watch ultra, this is serious bug and aplle must be look on this.

Same problem we are also facing in India. If we switch off the phone, even after repeated steps of connecting with Watch network it comes as ‘mobile switch off’

i don’t know why Apple is not taking action for this premium product

This happened with my ultra when I first got it. I had AT&T reset my watch twice and it would work for a night and go right back to no cellular in the morning.

I took it to an Apple Store and they sent me a brand new watch. This watch is doing the same thing!

This watch cost a lot of money to not connect to cellular reliably.

Is this something that can be patched? I’m literally at my wits end and am thinking about returning the watch. I think I may create a video about this issue to post on YouTube.

I too am experiencing the same issue with Apple Watch Ultra which I purchased a month back . Despite all attempts it drops the cellular connection. What should I do now should I ask for a replacement.

Figured out this issue with Apple technical support 2 nights ago. Hopefully this will help someone out there.

If you have a VPN on your iPhone, it causes issues with the ability to handoff calls to your watch. Inevitably causing the watch to produce “called failed” error message.

I am using ExpressVPN specifically. I don’t know if other ones also will cause

Apple Watch Ultra to fail.

Good luck everyone.

Same with me also. Since, Nov 22 facing the same issue in Apple Watch ultra. Really don’t know why Apple is intervening and doing the required to evolve all of us from this issue. Need to carry phone along due to frequent network disconnection.

[Edited by Moderator]

It happens to me since I bought the Apple Watch Ultra in September. The cellular data always connects for 30” and then automatically disconnects. Its a nightmare I dont know what more can I do, its so frustrating.

Hello, I'm facing exactly the same issue with the Apple Watch SE (2022) I purchase last week. I went to the support page you provided, but don't see there any other option then 'Send in for Repair'.

When I read all the below comments, it's seems more a general issue rather then a case by case so question is: will it be globally fixed? Asking to know if I have to use my own option 'Sent it for refund, and buy different brand', or if Apple will care of the satisfaction of his customers. Thank you in advance for your help.