Level 1

23 points

Apple Watch Ultra Disconnecting from Cellular Data and only connects again if watch is restarted

Hi, I'm experiencing some issues with the cellular connection on an Apple Watch Ultra. The cellular data connection drops and does not come back unless the Watch is restarted. This problems occurs when

using the watch for cellular features. ie when it is not connected on a Wifi or iPhone connection. This is in an area with good 4G cellular coverage, the network coverage is not causing the problem.

The Apple Watch connects to cellular data when it's first switched on, and

it works and can receive data. It says when tapping the big green cellular icon: Status: Connected.

The problem is when moving to an area of low signal, then back to the full signal area, it is impossible for the Watch to reconnect to a full signal, even when clearly back in the full signal area.

Even when moving back in to the 4G area it says when on tapping the big green cellular icon: Status: Loading, and never moves to "Connected" as it should as there is full 4G signal, and it works in the same exact location when it restarts. The only way to cellular data reception back is to restart the Apple Watch. This obviously resets the data connection.

I have tried all the usual remedies: Unpair and factory reset Apple Watch, Remove and re-add Apple Watch data plan in the Apple Watch App on the iPhone, switch cellular data on and off on Watch and switch flight mode on and off on Watch. Latest version of Watch OS 9.0.1 However the only way it regains data reception is restarting the Apple Watch.

This feels to me like a WatchOS 9.0.1 software bug or a hardware issue rather than operator issue because the cellular connection works the first time it just won't reconnect after it has been out of signal range and comes back in to LTE connectivity unless the device is fully restarted?

Apple Watch Ultra

Posted on Sep 28, 2022 9:40 AM

Top-ranking reply

Weatherspotter

Level 1

8 points

Posted on Feb 18, 2023 7:41 AM

I finally got mine to work but took about a dozen times calling. TMobile and 18 pairings. I even connected a second eSim from another provider and it worked fine so I can prove to TMobile it’s not the watch or iPhone. The final thing they did was completely remove my account and reset it up again. As of a week now it works great.

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28 replies

MUKERJEE

Level 1

12 points

Jan 14, 2023 9:54 AM in response to MobileAppz

I too am experiencing the same issue with Apple Watch Ultra which I purchased a month back . Despite all attempts it drops the cellular connection. What should I do now should I ask for a replacement.

Jan 15, 2023 9:43 PM in response to MobileAppz

Same with me also. Since, Nov 22 facing the same issue in Apple Watch ultra. Really don’t know why Apple is intervening and doing the required to evolve all of us from this issue. Need to carry phone along due to frequent network disconnection.

[Edited by Moderator]

Jan 16, 2023 2:31 PM in response to MobileAppz

It happens to me since I bought the Apple Watch Ultra in September. The cellular data always connects for 30” and then automatically disconnects. Its a nightmare I dont know what more can I do, its so frustrating.

Cram33

Level 1

8 points

Jan 19, 2023 6:37 AM in response to kamote0628

Hello, I'm facing exactly the same issue with the Apple Watch SE (2022) I purchase last week. I went to the support page you provided, but don't see there any other option then 'Send in for Repair'.

When I read all the below comments, it's seems more a general issue rather then a case by case so question is: will it be globally fixed? Asking to know if I have to use my own option 'Sent it for refund, and buy different brand', or if Apple will care of the satisfaction of his customers. Thank you in advance for your help.

3Number3

Level 1

14 points

Feb 18, 2023 7:30 AM in response to MobileAppz

has anyone found a fix for this ? Only way I can connect with any stability is once out of range of phone, hard reset watch and it will connect properly, but otherwise same issues as original poster !

LiorD78

Level 1

8 points

Oct 30, 2022 6:53 AM in response to MobileAppz

Why does the series 7 work fine?

MobileAppz Author

Level 1

23 points

Oct 30, 2022 6:59 AM in response to LiorD78

Not sure why, I think the issue just affects Series 8 and Ultra

Nov 17, 2022 9:05 AM in response to AndyTho

Sorry for your troubles, but the problem you describe is not similar to the others described in this thread. I'd suggest you seek a different thread or start a new one on the problem.

LiorD78

Level 1

8 points

Nov 17, 2022 12:51 PM in response to LiorD78

Because I haven't noticed the issue with series 7.

Jan 14, 2023 2:38 AM in response to Rustybolt

I have TMOBILE as well and having the same issue but I’m not getting any bars and I can not calling out is my main issue. I just ordered another watch and sending this one back

Jan 15, 2023 4:59 AM in response to MUKERJEE

It won’t matter. I just replaced mine with a new one and no luck still

3Number3

Level 1

14 points

Feb 18, 2023 8:07 AM in response to Weatherspotter

I’m with O2 in the uk , they reset my account and esim last week , clean install setup for the watch, set up as new , but issue still appears to persist:(

kamote0628

Community Specialist

Sep 30, 2022 5:59 AM in response to MobileAppz

Hi MobileAppz, We appreciate you reaching out to us. We understand that you are experiencing cellular connectivity issues on your Apple Watch Ultra.

Based on the steps you've performed, we recommend that you reach out to us here so we can take a closer look into the issue: Get Support

Take care!

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Apple Watch Ultra Disconnecting from Cellular Data and only connects again if watch is restarted