One of my apple accounts has been compromised. I changed my password but then it asks me for security questions which seem to be in Chinese characters? How do I either delete this account or get the questions in English?

One of my apple accounts has been compromised. I changed my password but then it asks me for security questions which seem to be in Chinese characters? How do I either delete this account or get the questions in English? Please help.

Posted on Oct 29, 2021 6:33 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 29, 2021 8:23 AM

Try using the steps in the article below to change the security questions.


 Apple ID - If you forgot the answers to your Apple ID security questions.    


If necessary, all purchases made using an Apple ID are tied to the ID. Delete the ID and you will need to download them using your new ID. There have been posts by people who have contacted Apple Support and they were told that if you delete an ID associated with an email address, you can never reuse the email address for an Apple ID.  Make sure that you sign out of all your devices to avoid issues with apps that use your Apple ID account or iCloud. After your account is deleted, you can't sign out of iCloud or turn off Find My iPhone Activation Lock on your devices. If you forget to sign out, you might not be able to use your device when your account is deleted.


How to delete your Apple ID account.   *  


Apple ID – How to Delete.  -


Delete Apple ID (new).   -


What to do after you change your Apple ID or password - Apple Support   -



1 reply
Question marked as Top-ranking reply

Oct 29, 2021 8:23 AM in response to Talfarlow

Try using the steps in the article below to change the security questions.


 Apple ID - If you forgot the answers to your Apple ID security questions.    


If necessary, all purchases made using an Apple ID are tied to the ID. Delete the ID and you will need to download them using your new ID. There have been posts by people who have contacted Apple Support and they were told that if you delete an ID associated with an email address, you can never reuse the email address for an Apple ID.  Make sure that you sign out of all your devices to avoid issues with apps that use your Apple ID account or iCloud. After your account is deleted, you can't sign out of iCloud or turn off Find My iPhone Activation Lock on your devices. If you forget to sign out, you might not be able to use your device when your account is deleted.


How to delete your Apple ID account.   *  


Apple ID – How to Delete.  -


Delete Apple ID (new).   -


What to do after you change your Apple ID or password - Apple Support   -



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

One of my apple accounts has been compromised. I changed my password but then it asks me for security questions which seem to be in Chinese characters? How do I either delete this account or get the questions in English?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.