iPad Pro 9.7

Is anyone else having problems with iPad Pro not updating iOS 15?



iPad Pro, iPadOS 15

Posted on Oct 29, 2021 7:42 AM

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Posted on Oct 29, 2021 7:48 AM

Assuming you're trying to update your device wirelessly (via wifi), see this suppport article:--> If your iPhone, iPad or iPod touch won’t update


If the issue persists, try to update it via computer:

Learn how to update your device manually if you're using a Mac with macOS Catalina or later, or if you're using a Mac with macOS Mojave or earlier or a Windows PC.


If you still get no help, contact Apple Support directly, using this link:--> Get Support

Regards

Giulio

4 replies
Question marked as Top-ranking reply

Oct 29, 2021 7:48 AM in response to iOSupdateproblem4

Assuming you're trying to update your device wirelessly (via wifi), see this suppport article:--> If your iPhone, iPad or iPod touch won’t update


If the issue persists, try to update it via computer:

Learn how to update your device manually if you're using a Mac with macOS Catalina or later, or if you're using a Mac with macOS Mojave or earlier or a Windows PC.


If you still get no help, contact Apple Support directly, using this link:--> Get Support

Regards

Giulio

Oct 29, 2021 7:50 AM in response to iOSupdateproblem4

There are known issues with update of some iPad models (such as the iPad Pro 10.5) to iPadOS 15.0.1/15.0.2/15.1. Do you have a WiFi Only, or WiFi+Cellular model of iPad?


For affected WiFi+Cellular models of iPad, many are reporting that removal of the SIM tray from the iPad will allow the verification and installation processes to successfully compete. Other reports suggest that installing a SIM card (whether active or not) also permits the update process to complete.


You may need to restart the update process, but removing the SIM tray from the iPad is simple and costs nothing to try.

Remove or switch the SIM card in your iPhone - Apple Support


If you have a WiFi Only model, the current workaround is to remove the iPad Passcode - and then re-try the installation process. This has also been observed to resolve issues with installing/verifying the update on WiFi+Cellular models.


Be aware that removing the iPad Passcode has implications for any payment methods registered for ApplePay from iPad - and your Keychain (that includes your saved passwords). Assuming that you have other devices (such as an iPhone), your Keychain will remain preserved in iCloud - and can be easily re-synchronised with your iPad via iCloud. Payment cards registered for ApplePay will need to be manually re-added after the update.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPad Pro 9.7

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