Level 1

20 points

"Save as..." bug in Monterey 12.0.1?

I upgraded from Big Sur to Monterey (12.0.1) this week and worked on a presentation in Keynote (version 11.2). Much to my surprise, whenever I try to save the presentation under a different name using "Save As..." or export it to PDF or Powerpoint using "Export", it either never provides a save dialog box or hangs with the spinning beachball.

Now while you might think this is a Keynote issue, the same behavior is also exhibited by Pages, Numbers, and even the venerable Microsoft Word. Interestingly, applications that save just plain text like TextEdit seem to work fine when I invoked "Save As...". This makes me think this is an OS and not application problem.

I've tried deleting and reinstalling Keynote, reverting Keynote to an earlier version (it updated this week along with Monterey), and I've also completely reinstalled Monterey from scratch. The behavior still persists.

Any ideas what might be the issue here? I'm hoping that the new Monterey 12.1 might fix this, but I'd rather not install the beta until it's released.

-C

MacBook Pro (2020 and later)

Posted on Oct 29, 2021 1:26 PM

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Jon Waataja

Level 1

20 points

Posted on Nov 1, 2021 9:32 AM

This is happening for me in Photoshop, Illustrator and Sketch. Adobe has a notice on their website that it might be related to external monitors hooked up to USB-C.

The export dialogs work correctly for me when my computer is restarted without any external monitors attached. The bug reoccurs when I connect my external monitors.

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36 replies

Dec 17, 2021 8:23 AM in response to conditd

I have updated to Monterey 12.1 and the file open dialog bug is still there. I do a lot of file uploads through websites. We notice when you push the file selection button on sites that open up a file selection dialog and nothing happens until you completely quit and restart Safari.

The wife and I both using M1 Macbook Airs with no external hardware or special configuration.

Oct 31, 2021 9:27 AM in response to cdhowe

Do you have any antivirus on this mac?

Please run Etrecheck and post its full report here.

Use the “additional text” button and paste the report into the text box.

Dec 1, 2021 10:29 AM in response to Marin De Sign

Which is the main display now?Did you try changing it back?

conditd

Level 1

8 points

Dec 13, 2021 4:10 PM in response to wilbertolau

I now have my external monitor as the "main display" and everything seems to be working although I haven't checked every possible app.

Nov 19, 2021 11:30 AM in response to cdhowe

This has been happening to me as well, mostly in Safari with file upload buttons on websites, or File -> Save As not working. Very annoying and amateur league.

Tried looking at crash reports in the Console app, and Console.app crashed. Relaunched and at least it logged the crash by Console.app :D

Nov 1, 2021 11:04 AM in response to Jon Waataja

Thank you for following up. I'd suggest then that you submit feedback to Apple. Maybe they already know about this?

callaway

Level 3

514 points

Nov 19, 2021 1:02 PM in response to cdhowe

When you click on "File", press and hold the "Option" key. You'll see "Duplicate" change to "Save As".

Dec 1, 2021 3:51 PM in response to Luis Sequeira1

Luis, I switched back so that the internal display is the main display. Everything seems fine so far. I tested ZBrush, Clip Studio Paint and Apple Motion.

cdhowe Author

Level 1

20 points

Oct 30, 2021 9:18 AM in response to John Blanchard1

Thanks for the suggestion and recommending the sysdiagnose command; I hadn't known about that before.

I'm trying logging out of iCloud and back in again before then (I'm currently waiting for the log back in part to complete syncing). It struck me that perhaps a common denominator is that the Save As dialog boxes are trying to access their app folders on iCloud, and maybe those credentials are somehow messed up. We'll see once my documents sync up again.

Thanks again.

Sommr

Level 1

8 points

Nov 15, 2021 1:04 PM in response to cdhowe

It is not acceptable to leave this issue hanging out there. Having to change main monitor is inconvenient at best and downright pathetic solution to what is a issues 100% caused by an OS bug. Apple pull your finger out and fix your bad software!

Nov 19, 2021 1:34 AM in response to Gjhar

Thanks for sharing this workaround. Still a pain as I obviously want my 34 inch external monitor to be the main/default one when in use. Hope Apple actually read these posts and fix this kind of very basic thing.

Sommr

Level 1

8 points

Nov 24, 2021 5:33 PM in response to Wiet Pruim

Issue has resolved on my system now..... may be the new USB-C hub I installed or may be a point release..... Should never have happened and the total lack of a responce from Apple is (to be polite) "DISAPPOINTING"

Dec 17, 2021 8:29 AM in response to zcar280zx

The reason I asked is because apparently some people affected said that it had helped.

FWIW, I have not seen this problem in my mac, either in 12.0.1 or now in 12.1.

My mac is a 2019 16" MBP (so, still Intel), but there are users suffering from this on Intel and M1 macs, and so far it is still unclear why.

I have used my Mac without external displays, as well as with one, or two external displays, and never I have ever have been affected. There could be a software issue, either in the OS or with third party stuff. Still mysterious.

cdhowe Author

Level 1

20 points

Oct 29, 2021 1:27 PM in response to cdhowe

By the way, this is all on a 2019 Intel i9 Macbook Pro.

-C

cdhowe Author

Level 1

20 points

Nov 8, 2021 8:55 AM in response to ulrichfromregensburg

This is exactly the issue I'm seeing. Thanks for letting me know about an easy workaround.

-Carl

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"Save as..." bug in Monterey 12.0.1?