Safari does not open some sites (online 3D cad sites)

Question

arunfrommrt Author

Level 1

11 points

Safari does not open some sites (online 3D cad sites)

Hi,

MacOS Catalina (Version 10.15.7)

Macbook Pro (13 inch, Mid 2012)

Processor: 2.9 Ghz Dual Core Intel Core i7

Memory : 16 GB 1867 Mhz DDR3

StartupDisk: Macintosh SSD

Graphics: Intel HD Graphics 4000 1536 MB

Safari Version 15.1 (15612.2.9.1.30, 15612)

System is fully updated

I noticed a strange problem since yesterday.

I use www.onshape.com for 3D design work. I am able to browse to my documents folder on this site with no problems.

However I cannot edit any of the documents, Safari tab stops loading and 'a problem repeatedly occurred with....' error appears, see attached screenshot

I have tried other online 3D sites, tinkerCAD, even these return the exact same error.

I tried other browsers as well

Firefox: Crashes immediately on opening the 3D document.

Chrome: The document loads continuously, and nothing seems to happen

Edge: Same as chrome, nothing happens, the document continuously loads

I have tried opening other documents, but the results are the same

I did a compatibility check and this returns as OK, with some latency issues (I think), see attached files

I did a NVRAM reset, SMC reset, cleared the caches, history of Safari, but with no effect. I also used a wired ethernet connection instead of wifi, and also switched ISPs, but again the problem remained the same.

I was able to edit these documents two days back with no issues. I think an upgrade is causing the graphics/network to slow down. But this is just my guess.

Any help please??

thanks

a

Posted on Oct 29, 2021 9:48 PM

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Answer 1

Top-ranking reply

arunfrommrt Author

Level 1

11 points

Nov 5, 2021 4:52 AM in response to NvA68

Sorry for the late update.

I have solved the problem in Safari. I enabled Metal from Develop>>Experimental Features>>WebGL via Metal

For some reason the update disabled this feature.

I have not tried in Chrome or Firefox as I don't use these browsers much.

Thanks

a

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Answer 2

AnnieL2

Community Specialist

Oct 31, 2021 7:33 AM in response to arunfrommrt

Greetings arunfrommrt,

We understand you’re having an issue with specific websites via multiple browsers on your Mac.

Let’s troubleshoot and isolate the situation. If create and log in to a test admin user on your Mac, does the same issue persist? Set up users, guests, and groups on Mac

Thank you.

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Answer 3

arunfrommrt Author

Level 1

11 points

Nov 5, 2021 9:13 PM in response to Brian Watts

I have Safari Version 15.1

There are two options to be enabled.

WebGL 2.0 & WebGL via Metal

Restart Safari and then try again. I am not sure why it doesn't work on yours.

thanks

a

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Answer 4

AnnieL2

Community Specialist

Nov 1, 2021 4:08 PM in response to arunfrommrt

arunfrommrt,

We appreciate you testing that.

We're going to recommend your each out to Apple Support to look more closely at what you're encountering since it is encompassing multiple browsers but only specific sites.

You can use the following link to connect - Contact Apple Support.

Thanks.

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Answer 5

Nov 3, 2021 1:06 AM in response to arunfrommrt

I am having exactly the same problem with my Mid 2012 MacBook Air and only since the OS 10.15.7 upgrade last week. The only two websites that I have identified as giving me the problem so far are Google Maps Street View and TomTom My Drive (mydrive.tomtom.com)

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Answer 6

cisit

Level 1

4 points

Nov 5, 2021 12:38 AM in response to Brian Watts

Same problem for me. Street view crashing with Firefox and Safari. With Google, gives an error but works after a refresh.

I have disabled all addons without success. Everything is up to date. Firefox set in safe mode seems to work.

Got this issue after OSX update.

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Answer 7

arunfrommrt Author

Level 1

11 points

Oct 31, 2021 9:27 PM in response to AnnieL2

Specifically only those websites that use OpenGL or some graphic rendering. Previously they were working very well, but some update in the past few days has broken it.

I logged in as a test admin and the issue persists.

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Answer 8

NvA68

Level 1

8 points

Nov 4, 2021 2:09 PM in response to Brian Watts

I am having exactly the same problem with my MacBook Pro (Retina, Mid 2012) and only since the OS 10.15.7 upgrade last week. The only websites that I have identified as giving me the problem so far are Google Maps Street View

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Answer 9

Nov 4, 2021 4:00 PM in response to NvA68

I have now identified three sites that won't load due to this problem - Google Maps Street View, TomTom MyDrive and Weather Underground.

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Answer 10

Nov 4, 2021 4:08 PM in response to Brian Watts

I forgot to mention. This thread talks about Safari not opening some sites. Actually the problem i9s the same irrespective of the browser, just different browsers give a different error message.

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