When i make a video call in botim there is a vertical line on the screen

why there is a vertical line every time i make video call on botim

Posted on Oct 30, 2021 12:41 PM

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Question marked as Top-ranking reply

Posted on Oct 31, 2021 1:46 PM

Hi aliah146,


We see when making a video call using BOTIM, there's an unexpected line on the display.


To clarify, does this persist with other video call apps such as FaceTime? If possible, check to make sure. If the issue is only with the BOTIM app, check for an update and if needed, uninstall and reinstall the app.


If the issue persists in multiple video call apps, we'd recommend reaching out to Apple Support to take a closer look at your display.

  • Get Support


Cheers!

1 reply
Question marked as Top-ranking reply

Oct 31, 2021 1:46 PM in response to aliah146

Hi aliah146,


We see when making a video call using BOTIM, there's an unexpected line on the display.


To clarify, does this persist with other video call apps such as FaceTime? If possible, check to make sure. If the issue is only with the BOTIM app, check for an update and if needed, uninstall and reinstall the app.


If the issue persists in multiple video call apps, we'd recommend reaching out to Apple Support to take a closer look at your display.

  • Get Support


Cheers!

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When i make a video call in botim there is a vertical line on the screen

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