After upgrading my 2020 iMac 27" to macOS Monterey (12.0.1), whenever I make or receive a FaceTime call, a "call failed" message appears and hangs up as soon as one participant answers the call.
I reinstalled macOS Monterey but this did not fix the issue.
Has anyone else experienced this and if so were you able to resolve the issue.
iMac 27″, macOS 12.0
Upon further investigation, it appears that the FaceTime call failure is caused when one uses the iMac speakers as the output device.
Tests using the output device selection of external headphone jack or a bluetooth device does not replicate the call failure.
Hope this helps until Apple addresses a fix in a future update for use case scenario of the
FaceTime Call failure on 2020 iMac 27" to macOS Monterey (12.0.1) when the
selected output device is the internal iMac speakers.
The iMac mic does NOT come into play as the call is successful when the input device selection is either
an external USB mic,
a bluetooth device or
the internal iMac mic
combined with an output device selection of
the external headphone jack or
a bluetooth device.
Upon further investigation, it appears that the FaceTime call failure is caused when one uses the iMac speakers as the output device.
Tests using the output device selection of external headphone jack or a bluetooth device does not replicate the call failure.
Hope this helps until Apple addresses a fix in a future update for use case scenario of the
FaceTime Call failure on 2020 iMac 27" to macOS Monterey (12.0.1) when the
selected output device is the internal iMac speakers.
The iMac mic does NOT come into play as the call is successful when the input device selection is either
an external USB mic,
a bluetooth device or
the internal iMac mic
combined with an output device selection of
the external headphone jack or
a bluetooth device.
Hey díi_chan,
We see you're experiencing an issue with making and receiving FaceTime calls. We noticed you reviewed this article If FaceTime isn't working on your Mac. Have you tested a different network? If not, we suggest trying that to ensure it isn't network related.
If it continues, test in safe mode: How to use safe mode on your Mac. If it works in safe mode, restart normally and test again.
Take care.
Thank you for the "fix." It is obviously not a permanent solution. Apple support had me on the phone for hours and then shifted blame to me by ultimately suggesting that my inactive PVN ({rivate Virtual Network) was to blame. I suggest at this point that you submit a suggestion to repair the glitch to apple: https://www.apple.com/contact/feedback/
I am experiencing the same issue with my iMac 27", also contacted with Apple support team and followed all their troubleshooting steps but nothing changed (call failed) waiting for any update from Apple
Thank you for your reply.
I have done as you suggest and no change
There is another thread of this issue here
https://apple.stackexchange.com/questions/429383/facetime-call-failed-macos-monterey
This thread explains that the issue seems to be with the internal iMac mic and use of a USB 3.0 mic. When one uses a Bluetooth audio device such as headphones with mic the FaceTime call works.
I have the SAMWE issue. Spent hours of the phone with Apple Support. No solution worked. It appears to be a glitch in the Apple 12.0.1 software. Works fine with the iPhone, but fails on the Mac 27" 2020. I tried all the solutions below and the failed also.
I figured out a workaround for this issue. All the updates to FaceTime for this release were around Audio so I tried changing the Soubd Output on my Mac to some Bluetooth Speakers (in my case a Sonos Move) and now my FaceTime works again! I imagine it would work if you used any external speakers or headphones though.
I have the same issue on the 2020 27" iMac. Using the AirPod Max solves the issue. Apple support had me reinstall the OS with no effect. I have a call schedule with them tomorrow. This is a major bug on the iMac for people who use FaceTime.
This seems to not have been fixed for me using a MacBook Air (13-inch, Early 2015) running macOS 12.1 (21C52). FaceTime works normally on my iPhone 11 and iPad Air 3rd Gen. running iOS/iPadOS 15.2 on the same network.
I cannot hear anyone on my FaceTime calls. They can hear me. I have a MacBook (Retina, 12-inch, early 2016) and just installed MacOS 12.1 today. Neither turning Bluetooth off or using my AirPods solves the issue. FaceTime works fine on my iPhone.
After several tries of quitting FaceTime and restarting, I finally was able to get audio but only through my AirPods. I have a MacBook (Retina, 12-inch, early 2016) and just installed MacOS 12.1 today.
Actually, it didn't on my MBP -- everything continued to work swimmingly well for me, even with 12.01. However, with the 12.1 "update," using my display as the sound input device simply ceased working altogether (even tho I've selected it as such in Settings). Thankfully, it works nicely with my AirPods, but I got spoiled by using the Thunderbolt Display as my audio input without any other connected devices and not having to worry about charge levels on my AirPods. What's a bit of a head scratcher is that after 12.1, using the TBD as the handsfree output device continues to work. However, no joy using the TBD as the sound input device for FaceTime (again, even tho until the upgrade it had worked flawlessly for a long time).
Actually, installing 12.1 created the problem described in this thread for me. No problems before 12.1 -- everything working perfectly; post 12.1 -- all the problems described in this thread -- really frustrating...
I have the same problem on a 2017 iMac just upgraded to Monterey. I tried the headphone jack but still unable to answer or make FaceTime (or regular voice only calls). Says call failed. If I connect a Bluetooth speaker then both work as they did before the upgrade to Monterey. I am on 12.1 so it does not seem that this issue is fixed in this version.
thank you , but 12.1 have another bug for outlook search :https://developer.apple.com/forums/thread/694230?page=8
macOS Monterey 12.0.1 - FaceTime fails upon answer.
