After upgrading my 2020 iMac 27" to macOS Monterey (12.0.1), whenever I make or receive a FaceTime call, a "call failed" message appears and hangs up as soon as one participant answers the call.
I reinstalled macOS Monterey but this did not fix the issue.
Has anyone else experienced this and if so were you able to resolve the issue.
iMac 27″, macOS 12.0
Upon further investigation, it appears that the FaceTime call failure is caused when one uses the iMac speakers as the output device.
Tests using the output device selection of external headphone jack or a bluetooth device does not replicate the call failure.
Hope this helps until Apple addresses a fix in a future update for use case scenario of the
FaceTime Call failure on 2020 iMac 27" to macOS Monterey (12.0.1) when the
selected output device is the internal iMac speakers.
The iMac mic does NOT come into play as the call is successful when the input device selection is either
an external USB mic,
a bluetooth device or
the internal iMac mic
combined with an output device selection of
the external headphone jack or
a bluetooth device.
Upon further investigation, it appears that the FaceTime call failure is caused when one uses the iMac speakers as the output device.
Tests using the output device selection of external headphone jack or a bluetooth device does not replicate the call failure.
Hope this helps until Apple addresses a fix in a future update for use case scenario of the
FaceTime Call failure on 2020 iMac 27" to macOS Monterey (12.0.1) when the
selected output device is the internal iMac speakers.
The iMac mic does NOT come into play as the call is successful when the input device selection is either
an external USB mic,
a bluetooth device or
the internal iMac mic
combined with an output device selection of
the external headphone jack or
a bluetooth device.
I have the same problem on a 2017 iMac just upgraded to Monterey. I tried the headphone jack but still unable to answer or make FaceTime (or regular voice only calls). Says call failed. If I connect a Bluetooth speaker then both work as they did before the upgrade to Monterey. I am on 12.1 so it does not seem that this issue is fixed in this version.
I figured out a workaround for this issue. All the updates to FaceTime for this release were around Audio so I tried changing the Soubd Output on my Mac to some Bluetooth Speakers (in my case a Sonos Move) and now my FaceTime works again! I imagine it would work if you used any external speakers or headphones though.
Thank you for your reply.
I have done as you suggest and no change
There is another thread of this issue here
https://apple.stackexchange.com/questions/429383/facetime-call-failed-macos-monterey
This thread explains that the issue seems to be with the internal iMac mic and use of a USB 3.0 mic. When one uses a Bluetooth audio device such as headphones with mic the FaceTime call works.
I have the same issue on the 2020 27" iMac. Using the AirPod Max solves the issue. Apple support had me reinstall the OS with no effect. I have a call schedule with them tomorrow. This is a major bug on the iMac for people who use FaceTime.
MacOS 12.1 was released today and fixed the problem.
Yes, 12.1 OS is the fix for that issue.
Hey díi_chan,
We see you're experiencing an issue with making and receiving FaceTime calls. We noticed you reviewed this article If FaceTime isn't working on your Mac. Have you tested a different network? If not, we suggest trying that to ensure it isn't network related.
If it continues, test in safe mode: How to use safe mode on your Mac. If it works in safe mode, restart normally and test again.
Take care.
If nothing else works go to 'System Preferences' then 'Sharing' then check the box on 'Screen Sharing'.
Hey díi_chan,
If issue happens in safe mode and you've reinstalled the macOS, we recommend contacting Apple Support: Get Support.
Take care.
Having the same issue on my iMac 27" 2020 all FaceTime calls fail, until I swap to my AirPods and calls work – though signal freezes often.
Was all working fine before Monterey 12.0.1, roll on 12.0.2
I have the SAMWE issue. Spent hours of the phone with Apple Support. No solution worked. It appears to be a glitch in the Apple 12.0.1 software. Works fine with the iPhone, but fails on the Mac 27" 2020. I tried all the solutions below and the failed also.
I have this issue too. The Facetime calls only started to fail after I updated to Monterey. If I use my iphone instead of my iMac desktop to facetime another iphone, then it's not an issue.
Are you using a headset? I do. Calls fail EVERY time using FaceTime with a headsets. I’ve found no solution.
I am experiencing the same issue with my iMac 27", also contacted with Apple support team and followed all their troubleshooting steps but nothing changed (call failed) waiting for any update from Apple
macOS Monterey 12.0.1 - FaceTime fails upon answer.
