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User profile for user: claraheiberg
claraheiberg Author
User level: Level 1
4 points

cant get stains of airpods max cushions

Hi! Can somebody please help me. I picked up my new AirPods Max last week, and I love them! But, I accidentally got some lip balm on them when i took them on last night. It left a pretty big stain that’s very noticeable. I’ve tried the method apple has shown on how to clean the cushions and several YouTube videos. Nothing seems to work. I really don’t wanna waste another 90 dollars on new ear cushions. Does anybody have any suggestions or experiences? Thank you in advance!

Posted on Oct 31, 2021 12:10 PM

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User profile for user: ryane77
ryane77
User level: Community Specialist

Nov 1, 2021 11:44 AM in response to claraheiberg

Hi claraheiberg,


​Thank you for using the Apple Support Communities. We know it's important to keep your AirPods Max looking their best. As we understand it, you've already tried cleaning them to remove lip balm. Is that right?


This resource covers How to clean your AirPods, AirPods Pro, AirPods Max, and EarPods. Are these the steps you followed?


"Clean the ear tips of your AirPods Pro

If any water has accumulated in the ear tip, tap the AirPod on a soft, dry, lint-free cloth with the ear tip opening facing downward to remove.

Pull off the ear tips from each AirPod and rinse the ear tips with water. Don't use soap or other household cleaners.

Wipe the ear tips with a soft, dry, lint-free cloth. Make sure that the ear tips are completely dry before reattaching to each AirPod.

Click the ear tips back on each AirPod. The ear tips are oval shaped, so make sure that you align them before you click them back on."


If you've tried that with no success, we recommend contacting Apple directly next: Get Support


Take care.

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User profile for user: claraheiberg
claraheiberg Author
User level: Level 1
4 points

Nov 1, 2021 12:20 PM in response to ryane77

Hi again,

First of all, thank you for taking your time to help me, I really appreciate it! Yes, I’ve tried to clean them with liquid laundry detergent as apple told at the website and even dish soap but nothing has got it off. I don’t know what would help to get it off or what the ear cushions can have without losing its color or ability.

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cant get stains of airpods max cushions

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