You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My iphone 11 was stolen.

My iphone 11 was stolen. The Find My tracking is stuck to one location and day/time. It does not resfresh. Also Find My says "unable to enable Lost Mode". I assume the thief shielded the phone from GPS at the location of last Find My tracking, and then he moved on... is that correct?

I there a way for Apple to locate / track my iphone using the serial number?

Thanks

[Email Edited by Moderator]

iPhone 11, iOS 14

Posted on Nov 1, 2021 3:28 PM

Top-ranking reply

deggie

Level 10

167,333 points

Posted on Nov 1, 2021 3:32 PM

They either shielded it or turned it off. And no, Apple cannot do that. If you file a police report they can get a warrant for the cell service provider to try to locate it but again if it is shielded or turned off that will not work.If your iPhone, iPad, or iPod touch is lost or stolen - Apple Support

Also if you get a message purportedly from Apple saying they found your iPhone and want you to click on a link and enter your Apple ID and password, DON'T. It is a scam.

View in context

My iphone 11 was stolen.

Similar questions