Someone has taken control of my Apple ID

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Level 1

5 points

Someone has taken control of my Apple ID

Someone has taken control of my Apple ID, my App Store is dissapeared and I think they’ve jail token my device somehow and installed their malware on my phone, this all started when I downloaded an update online on my phone through settings. Every time I try to send an email to u guys for help they turn off the server I’m using and won’t allow Apple to contact me or vice versa, I received a warning when I changed my Apple ID ow that someone was accessing my acc from Darlinghurst (not me) I think they are remote viewing my screen somehow as they are always able to stop me from getting in contact with you guys through email and business msg. How do I download the latest iOS and not the crap they keep feeding me. There is 15.2 out but they are forcing me to do an update called 15.1 which is malware I think plz help

[Edited by Moderator]

Posted on Nov 2, 2021 9:12 AM

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Answer 1

Top-ranking reply

Limnos

Level 10

418,903 points

Nov 2, 2021 9:32 AM in response to Jiggabrikkz

If an app or feature on your device is not working, it may have been disabled using Screen Time, or by an IT administrator if you are using a device owned by an employer or educational institution. See how to 'Use Screen Time on an iPhone, iPad, or iPod touch' by clicking here --> https://support.apple.com/HT208982

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Answer 2

Limnos

Level 10

418,903 points

Nov 2, 2021 9:15 AM in response to Jiggabrikkz

Click on this link "If you think your Apple ID has been compromised" --> https://support.apple.com/HT204145

'Checklist: If you want to see if anyone else has access to your device or accounts' click here --> https://support.apple.com/HT212021

Security and your Apple ID - https://support.apple.com/HT201303

Contact Apple for help with Apple ID account security - https://support.apple.com/HT204169 "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues." Better for directly reporting an issue.

Click on a link below for full instructions about how to update with wi-fi or 5G (see: Use 5G with your iPhone

https://support.apple.com/HT211828 ), or using a computer if you have storage or connectivity issues.

Update your iPhone, iPad, or iPod touch. Click here --> https://support.apple.com/HT204204

Or this video:

"How to update your iPhone or iPad" click here --> https://youtu.be/csJAEyvvruY

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Answer 3

Limnos

Level 10

418,903 points

Nov 2, 2021 9:20 AM in response to Jiggabrikkz

I don't work for Apple so I can't say for sure. You'll need an appointment so you'll have to click on some links or at least enough to be able to read a phone number.

How to find your nearest Apple Authorized Service Provider (AASP) or Apple Authorized Distributor (AAD) - https://locate.apple.com/country

Genius Bar appointment - This is tricky to get to directly. Go to https://www.apple.com/retail/geniusbar/ > Get hardware help. Select your hardware and continue selecting options requiring replacing parts until you see "Bring in for Repair" --> Sign in with Apple ID

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