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Hi All. My wife is trying to resurrect her long-unused iPad mini. Her apple ID is locked, she has no access to the email address, and cannot remember the security question answers. Also, when trying to get to the security questions, the website will not accept inputs for date of birth. Try to get hold of support and we are told to log in...really? This is the support of one of the premier providers on the planet? ....Anyone got a workaround please?
"If you forgot the answers to your Apple ID security questions" click here --> https://support.apple.com/HT201485
If you see the message "not sufficient information" see if at this stage you can still sign up for Two Factor Authentication:
Two-factor authentication for Apple ID --> https://support.apple.com/HT204915
If you cannot resolve the issue by signing up for Two Factor Authentication, "Contact Apple for help with Apple ID account security"; click here --> https://support.apple.com/HT204169
For other support options, including those if your country does not have telephone support, click here --> https://support.apple.com/choose-country-region To chat, choose any topic, (not Apple ID) continue working your way down options until you find one with chat support, then ask to be redirected.
(Note: If your country is not listed, there may be a support option at the end of each region section for "other".)
"If you forgot the answers to your Apple ID security questions" click here --> https://support.apple.com/HT201485
If you see the message "not sufficient information" see if at this stage you can still sign up for Two Factor Authentication:
Two-factor authentication for Apple ID --> https://support.apple.com/HT204915
If you cannot resolve the issue by signing up for Two Factor Authentication, "Contact Apple for help with Apple ID account security"; click here --> https://support.apple.com/HT204169
For other support options, including those if your country does not have telephone support, click here --> https://support.apple.com/choose-country-region To chat, choose any topic, (not Apple ID) continue working your way down options until you find one with chat support, then ask to be redirected.
(Note: If your country is not listed, there may be a support option at the end of each region section for "other".)
Thanks Limnos, but none of this helped. At no stage do I get an option to reset the questions. At no stage do I get an option to use two factor authorisation. I have found no possibility to contact online support, I just keep getting sent in circles. I am done with this company.
I don't know the details of it not working since I have all my security questions written down in a safe place and they still work. I believe to set up Two Factor you have to go out and try to set it up as a separate step. I don't know since I get pestered about it each time I try to log in there and am doing my best to avoid it. ;-)
Locked apple id, no access to email
