Unable to activate my ipad2

We see regular reports of issues activating (now 10 year old) iPad2 devices. 

You may have greater chance of success if you connect your iPad to a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of macOS). Once connected to your computer, your iPad will be detected - and you should be able to activate using iTunes.

1. Make sure that you have the latest version of macOS or the latest version of iTunes.
2. Check that your computer has an Internet connection.
3. With the cable that came with your iPad, connect your iPad to your computer. Locate your device on your computer.
4. Wait while your computer detects and activates your iPad:

• If you see an alert that shows "Set up as New" or "Restore from Backup", it means your iPad is activated.
• If you get an error message that says the "activation information was invalid" or "activation information could not be obtained from the device", use recovery mode to restore your iPhone.

A restart of your WiFi Router and/or a change of DNS settings may be helpful.

To restart you home router, disconnect power - then wait at least 30 seconds before restarting. When you router has rebooted (which may take several minutes), force-restart your iPad:

• On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
• On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.

For recommended DNS servers (configured at your home router and/or your iPad), you might choose one of the following Recursive DNS Providers (IPv4 and IPv6 addresses included below):

Quad9

9.9.9.9

149.112.112.112

2620:fe::fe

2620:fe::9

OpenDNS

208.67.222.222

208.67.220.220

2620:0:ccc::2

2620:0:ccd::2

Cloudflare+APNIC

1.1.1.1

1.0.0.1

2606:4700:4700::1111

2606:4700:4700::1001

Should it be necessary to escalate your issue to Apple Support, the quickest route to engaging with Apple Support will be via the  Get Support link at top-right of this page.

You need to be aware that very old first generation iPad2 can only be updated to iOS 9.3.5 (WiFi Only models) or iOS 9.3.6 (WiFi & Cellular models).

Apple ended update support for iPad2 in September 2016. Your iPad cannot be updated to iOS 10 or later major versions of iOS as the internal hardware does not meet the minimum technical requirements for new versions of iOS/iPadOS. This limitation cannot be bypassed; iPad2 is a 32-bit architecture device, whilst all recent versions of iOS/iPadOS are designed for 64-bit hardware platforms. iPad2 is obsolete.

Compatible Apps for your iPad are increasingly difficult to find - as third-party developers are increasingly dropping support for 32-bit devices and iOS versions preceding iOS11/12/13. As older versions of Apps are removed from the Apple App Store, you’ll not be able to (re)download or install them - which may severely limit the usefulness and utility of your iPad. As such, if you want or need to access most current Apps, requiring more recent versions of iOS, you’ll need to consider replacement of your iPad with a newer or current model.

Of current models, even the entry-level iPad9 has specifications and capabilities that will massively outperform you current iPad - and is compatible with the vast majority of current Apps. Other models are more powerful still.

I hope this information provides clarity as to your available options - and the fundamental limitations of your current iPad.

This issue has mostly affected iPad 2 models with SIM cards for Cellular data service.

First, try a simple reset of your Home WiFi network MODEM/router box, by disconnecting it from power for 15-20 seconds, or so.

Then, reconnect the power to the MODEM/router box and simply let the box re-cycle itself on its own.

Then try re-activating this iPad, again.

Next, if NO joy,

If you have a cellular iPad 2 model, try removing the SIM card from the SIM card tray, located on one of the long sides of the iPad ( you may need something small or pointy or the original SIM card tray tool that came with your Cellular service iPad 2 to open the tray ), remove the SIM card, try either a simple restart of your iPad 2 AND/OR try a hard reset of your iPad by holding down both the Home and sleep/wake buttons simultaneously until your iPad goes to black and restarts with Apple logo, then release the buttons.

Then, try re-activating your iPad 2 without the SIM card in the tray.

If successful, return the SIM card back into the tray.

If no joy,

Leave the SIM card installed, first, and try to re-activate your iPad 2 with it connected to a computer running iTunes.

If STILL no joy,

Try taking out the SIM card and try the re-activation with your iPad 2 connected to the computer and iTunes, once again.

Possible solution WITHOUT a SIM card (WiFi ONLY iPad ).

Connect your iPad to a computer running the latest iTunes.

Force your (still plugged-in) iPad to restart by pressing and holding the power (Sleep/Wake) and Home buttons at the same time. Keep holding them down until you see the Recovery mode screen. You probably need to keep holding these down for longer than you think: the screen will go black then after a few seconds, and the Apple logo will appear, but you need to keep holding the buttons for another 10 seconds or so before the iPad goes into Recovery mode.

You'll be given the option to restore or update in iTunes. Select Update.

iTunes will now try and attempt to reinstall iOS 9.3.5.

If the update process takes more than 15 minutes, your iPad will exit recovery mode, and you'll need to repeat the above step.

Some other users here reported seeing the error message again during this process, but says you should ignore it and wait.

After the update is finished, leave your iPad connected to the computer. You'll now need to complete the activation setup process for your iPad using iTunes.

IF still no joy at this point, leave your iPad connected and force another restart of your iPad as I described earlier in this reply post.

This time your iPad should ask if you want to restore it.

Once the restore is finished, you will be asked to select whether you want to activate the iPad as a "new" device or if you want to restore it from your last backup. Selecting the new iPad option will format your iPad so it is like new and restoring it will retrieve your data again.

Good Luck to You!

If STILL NO JOY,

It may become neccessary to try and change the DNS server settings on both your MODEM/router ( consult your MODEM/router instructions to access its software ) and/or on your iOS/iPadOS device.

For recommended DNS servers (configured at your home MODEM/router and/or your iPad), you can choose from one of the following Recursive DNS Providers (IPv4 and IPv6 addresses included below):

Quad9 (recommended)

9.9.9.9

149.112.112.112

2620:fe::fe

2620:fe::9

OpenDNS

208.67.222.222

208.67.220.220

2620:0:ccc::2

2620:0:ccd::2

Cloudflare+APNIC

1.1.1.1

1.0.0.1

2606:4700:4700::1111

2606:4700:4700::1001

To change the DNS server settings on any iOS/iPadOS device, Go into the Settings app under the WiFi Settings panel, tap small round blue colored circle with an “i” inside of it, shown next to your home WiFi MODEM/router network name, to get info on your home WiFi Network info.

Then, scroll down to where is shows DNS

Tap the gray colored disclosure triangle at the far right of the settings panel immediately below.

If under automatic, somwhere on this page, if you see any other recursive DNS server settings listed, try one of those.

If not, tap to check the Manual setting and input or copy/paste one of the recursive DNS server addreses I have listed above.

See if any of the above solves your WiFi issues.

Best of Luck to You!