password for printer

Question

Level 1

4 points

password for printer

I have a canon MG6650 printer that I have had never has a problem with. I updated to MacOS Monteray and I am being asked by printtool (?)is trying to modify the printer settings and to enter the name and password of a user in the print administration group to allow this. I have never experienced this . I have put my admin name and password for my computer but this is not it . Can anyone help me please . If the printer is on it permenantly pops up and I am unable to scan ,print copy anything etc. Thank you

MacBook Pro 13″, macOS 12.0

Posted on Nov 3, 2021 8:26 AM

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Answer 1

Eric_G1

Community Specialist

Nov 4, 2021 9:53 AM in response to BebeSOF64

Hello BebeSOF64,

We see you're having issues printing, and we'd be happy to help.

First, check to see if you're using the latest available software/drivers for your printer. Often when a major software upgrade is released to the system, developers/manufacturers will also release updated software to coincide.

You can check in System Preferences > Software Update to see if anything shows here first. If not, try checking on the Canon site.

If that doesn't help, you may try resetting the printing system via the steps here: Reset the printing system on your Mac to solve a problem

As the page notes, "This process deletes all printers from your list of printers, deletes information about all completed print jobs, and deletes all printer presets." So it will require setting it back up, but should help if there's any corruption.

Cheers.

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