Apple watch battery swell

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Level 1

4 points

Apple watch battery swell

Purchased apple watch 3/22/21 and the face has popped loose. What I am seeing it is a known "battery swell" issue. Why isn't this covered by apple warranty? It is a known issue

Posted on Nov 3, 2021 10:53 AM

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Answer 1

Nov 3, 2021 11:22 AM in response to julidri

If you bought a brand new watch, March 22, 2021, it includes a full one year warranty. Schedule an appointment at your Apple Store Genius Bar and show it to them. They should without question replace the watch - UNLESS there is visible damage to the watch unrelated to the screen coming off the watch.

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Answer 2

julidri Author

Level 1

4 points

Nov 3, 2021 11:30 AM in response to lobsterghost1

That is what I thought also! Visited store today, they had me call "1800myapple" and I was told there would be a charge of over $200 since I do not have applecare! I literally have the dated receipt-I though apple stood by their products-so upset with them right now!

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Answer 3

julidri Author

Level 1

4 points

Nov 3, 2021 7:22 PM in response to deggie

It was bought at Walmart, I have original receipt. I called apple again snd got a more competent person who will send a box to my home for me to mail watch to apple for a replacement. Fingers crossed that it all goes smooth!

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Answer 4

deggie

Level 10

167,327 points

Nov 3, 2021 7:10 PM in response to julidri

This is a receipt from an AppleStore or Apple Authorized Reseller where you bought it. And original?

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Answer 5

Nov 3, 2021 11:35 AM in response to julidri

Was I correct that you purchased your watch March 22, 2021? If that is correct, call them again and elevate this higher. There is some miscommunication somewhere.

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Answer 6

julidri Author

Level 1

4 points

Nov 3, 2021 11:57 AM in response to julidri

I will try the store again-that was my thought too! I probably got an unqualified person on the phone

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Answer 7

Nov 3, 2021 12:03 PM in response to julidri

Take your receipt with you. The watch has a full one year warranty.

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Apple watch battery swell

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