recieved an email that my find my phone has been disabled it has not

I received an email that my find my iPhone feature has been disabled but when I go to settings it is on. It appears to be a legit email. Any ideas?

iPad mini, iOS 9

Posted on Nov 3, 2021 11:49 AM

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Question marked as Top-ranking reply

Posted on Nov 3, 2021 12:08 PM

I am basing my response on two data points that you have confirmed in your post.

  1. Find My is ON in the settings of your iPhone.
  2. You stated that the email that you received is legit.

Did you recently sell, giveaway or trade in your iPhone? If YES, then that email may be referring to your previous iPhone.

If you are certain that the email is legit, then there may be an issue with the connection between your iPhone and Apple's server. You can toggle Find My OFF and then back to ON in Settings ➔ Apple ID (Your Name at Top) ➔ Find My ➔ Find My iPhone.


Axel F.

3 replies
Question marked as Top-ranking reply

Nov 3, 2021 12:08 PM in response to B2407Lake

I am basing my response on two data points that you have confirmed in your post.

  1. Find My is ON in the settings of your iPhone.
  2. You stated that the email that you received is legit.

Did you recently sell, giveaway or trade in your iPhone? If YES, then that email may be referring to your previous iPhone.

If you are certain that the email is legit, then there may be an issue with the connection between your iPhone and Apple's server. You can toggle Find My OFF and then back to ON in Settings ➔ Apple ID (Your Name at Top) ➔ Find My ➔ Find My iPhone.


Axel F.

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recieved an email that my find my phone has been disabled it has not

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