Wrong charge they takes my momey

Kindly i need your support they deduct 489.99 egp from my visa card for renewal application today , i didn’t want to renewable the app because I deleted it months ago and i didn’t use it today i found they deduct 489.99 from my visa card without my permission so i need my money back to my visa because im didn’t chose to renewable this app and i wanna money back please and cancel this subscription because i dont wanna it & I don’t use this app and this my first time i try to contact with apple support and i hope you can help .

thanks

best regards

iPhone XR, iOS 14

Posted on Nov 4, 2021 11:01 AM

Reply
1 reply

Nov 4, 2021 11:39 AM in response to RaaofGmaleldien

This is primarily a user-to-user support forum; other Apple users like you.

As you have found, deleting an app does not cancel any related subscription. The following may help: How to cancel a subscription from Apple - Apple Support and then Request a refund for apps or content that you bought from Apple - Apple Support


If that doesn't help, contact Apple Support. See the following from https://support.apple.com/en-us/HT212052


Contact Apple Support

If you still can't find the subscription and cancel it, contact Apple Support.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Wrong charge they takes my momey

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.