I have been on the phone with apple for over 2 hours today trying to deal with what the Genius bar told me to do. I need to make space on my Macbook to update it to Big Sur. Everything I did, all the deletions I did, and the storage actually DECREASED! It makes no sense at all to me
I want to make an appointment and have them look at it and do it but that doesn't appear to be an option.
beryl1221 Said:
"Storage and updates: I have been on the phone with apple for over 2 hours today trying to deal with what the Genius bar told me to do. I need to make space on my Macbook to update it to Big Sur.[...]"
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Three Thoughts:
A. Single Out this User:
Try creating a new administrator user, logging in to it, and then trying this once more. Do you still get this error? If so, it is likely an error with the macOS being corrupted somehow.
B. Try Safe Mode:
In Safe Mode, login items do not run, and corrupt system files(i.e. caches) are intentionally reset as a way to fix issues
C. Reinstall the macOS:
Nothing would be deleted. It's just that items that have become corrupted or deleted, would be replaced or reinstalled back to where they should be. Go Here: How to reinstall macOS from macOS Recovery - Apple Support. Important: Be certain to create a backup of your Mac prior to all of this. That way, you can have something to restore from the Mac from, should anything go wrong with the reinstall. Once reinstalled, try this once more, seeing if you still get this error.
beryl1221 Said:
"Storage and updates: I have been on the phone with apple for over 2 hours today trying to deal with what the Genius bar told me to do. I need to make space on my Macbook to update it to Big Sur.[...]"
-------
Three Thoughts:
A. Single Out this User:
Try creating a new administrator user, logging in to it, and then trying this once more. Do you still get this error? If so, it is likely an error with the macOS being corrupted somehow.
B. Try Safe Mode:
In Safe Mode, login items do not run, and corrupt system files(i.e. caches) are intentionally reset as a way to fix issues
C. Reinstall the macOS:
Nothing would be deleted. It's just that items that have become corrupted or deleted, would be replaced or reinstalled back to where they should be. Go Here: How to reinstall macOS from macOS Recovery - Apple Support. Important: Be certain to create a backup of your Mac prior to all of this. That way, you can have something to restore from the Mac from, should anything go wrong with the reinstall. Once reinstalled, try this once more, seeing if you still get this error.
Storage and updates
