Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My incoming calls go straight to voicemail, what is wrong. iPhone 13 pro

I need help fixing my iPhone 13 pro so my incoming calls can be answered instead of going to straight to voicemail

iPhone 13 Pro

Posted on Nov 4, 2021 5:35 PM

Reply
Question marked as Best reply

Posted on Nov 4, 2021 5:37 PM

FIRST: Are the missed calls in Phone/Recents on the phone? If they are not the problem is in the network, because the calls aren’t getting to your phone. Contact your carrier: 

  • check with your carrier that they don’t have a local outage, and that you didn’t have any settings that would have immediately invoked voicemail
  • check up on them at Down Detector - outages


If they are in Recents here’s what to check:


  • Check the MUTE switch on the left side of the phone, above the volume buttons. It should be towards the screen
  • Check the volume setting. With the Home screen displayed, press the VOLUME UP button on the left side of the phone. It’s above the VOLUME DOWN button.
  • Go to Settings/Do not Disturb. Turn it off if it is on. Also turn off Scheduled. With both off none of the other switches there matter.
  • Go to Settings/Phone. There’s a switch for Silence Unknown Callers. If it is on any calls from numbers not in your contacts will go directly to voicemail.
  • Also in Settings/Phone: Make sure Call Forwarding is off.
  • Go to Settings/Sounds & Haptics. Make sure there is a sound assigned to Ringtone.
  • Go to Settings/Accessibility/Touch/Call Audio Routing and make sure Auto-Answer Calls is off.
  • Go to Settings/Screen Time/Communications Limits. Tap each of the 2 entries and make sure both are “Everyone"
  • Restart your phone-->RESTART your iPhone, iPad, or iPod touch - Apple Support
  • If all else fails, talk your carrier into replacing your SIM card (thanks to ASC user DShelbyD)


1 reply
Question marked as Best reply

Nov 4, 2021 5:37 PM in response to les7172

FIRST: Are the missed calls in Phone/Recents on the phone? If they are not the problem is in the network, because the calls aren’t getting to your phone. Contact your carrier: 

  • check with your carrier that they don’t have a local outage, and that you didn’t have any settings that would have immediately invoked voicemail
  • check up on them at Down Detector - outages


If they are in Recents here’s what to check:


  • Check the MUTE switch on the left side of the phone, above the volume buttons. It should be towards the screen
  • Check the volume setting. With the Home screen displayed, press the VOLUME UP button on the left side of the phone. It’s above the VOLUME DOWN button.
  • Go to Settings/Do not Disturb. Turn it off if it is on. Also turn off Scheduled. With both off none of the other switches there matter.
  • Go to Settings/Phone. There’s a switch for Silence Unknown Callers. If it is on any calls from numbers not in your contacts will go directly to voicemail.
  • Also in Settings/Phone: Make sure Call Forwarding is off.
  • Go to Settings/Sounds & Haptics. Make sure there is a sound assigned to Ringtone.
  • Go to Settings/Accessibility/Touch/Call Audio Routing and make sure Auto-Answer Calls is off.
  • Go to Settings/Screen Time/Communications Limits. Tap each of the 2 entries and make sure both are “Everyone"
  • Restart your phone-->RESTART your iPhone, iPad, or iPod touch - Apple Support
  • If all else fails, talk your carrier into replacing your SIM card (thanks to ASC user DShelbyD)


My incoming calls go straight to voicemail, what is wrong. iPhone 13 pro

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.