Hi Community,
Since I have my new iPhone 13 Pro, I often receive a message from Find My that AirTags (and even my AirPods Pro) have been detected:
Contrarily to what my iPhone thinks, these are legitimately my devices, but unfortunately, there's no way to stop these false negatives.
Has anyone experienced the same problem ?
How have you managed to fix it ?
iPhone 13 Pro, iOS 15
Hello Eugenio,
Thanks for reaching out through the Apple Support Communities about those erroneous reports concerning your AirTag and AirPods.
Is your iPhone 13 Pro all up to date? Update your iPhone, iPad, or iPod touch
Does that still persist after resetting your AirPods? How to reset your AirPods and AirPods Pro
How about your AirTag? How to reset your AirTag
If so, you’ll want to reach out to Apple Support so they can look into this behavior further: Contact Apple Support
Take care.
Hi chuckbl,
Thanks for your reply.
Everything's up to date; I think something quirky happened with the restore of data to the new iPhone 13 Pro.
The way I've partially resolved this is to remove the AirTags from Find My, and add them back.
Now it's only the AirPods Pro still with issue, but I'll try to do the same.
Eugenio,
Should that behavior still continue once you get the opportunity to reset your AirPods, reach out to Apple Support for further assistance: Contact Apple Support They’d be in the best position to look into this further.
Regards.
My own AirTags and AirPods Pro detected as unknown on iPhone 13 Pro
