SharePlay Hulu or Disney+ doesn't show play screen

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SharePlay Hulu or Disney+ doesn't show play screen

Hello, how are you?

I have iOS15.1 with my iPad (3rd gen). My friend has iOS15.1 with her iPad (5th gen). On the first day when we updated the OS, we were able to watch Hulu and Disney+ together using SharePlay. However, the next day, we were not able to watch any shows using SharePlay. We could only see the menu screen where we could choose what shows to watch. We also have the latest Hulu and Disney+ app.

We restarted the iPad on both sides and reset the Network settings, but still didn't work.

Please, help.

Thank you.

iPad Pro 12.9-inch, 3rd Gen, Wi-Fi

Posted on Nov 6, 2021 10:04 AM

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Answer 1

Nov 7, 2021 10:13 AM in response to Question-air

Hi Question-air,

We'd like to help share some guidance for a solution. For SharePlay, this will require all participants to have an active subscription. If everyone does and you are following the steps here for Use SharePlay to watch and listen together in FaceTime on iPhone, and if you are still unable to reach a solution, you'll want to reach out to Apple Support. You can use the link below, if needed.

Get Support

Thank you for using Apple Support Communities.

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SharePlay Hulu or Disney+ doesn't show play screen

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